Customer Service Manager

3 weeks ago


Elk Grove Village, United States Gorilla Paper Inc Full time

Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service remote agents

Pay: $65,000.00 - $72,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Retirement plan

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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