Patient Services Representative, Physiatry
3 weeks ago
Patient Services Representative, Physiatry - Portsmouth - (3290268)
**Description**:
**About Us**
Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.
- At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today
**Location**
We are seeking a full-time, 36-hour Patient Services Representative to support our Physiatry team onsite Monday through Friday. Seacoast Physiatry outpatient center is located in our state-of-the-art facility at Wentworth Douglass Hospital's Pease Campus at 67 Corporate Drive, Portsmouth, NH 03801.
This practice specializes in the non-surgical treatment and diagnosis of conditions of the musculoskeletal and nervous systems. Our skilled providers and specialists take a comprehensive and thoughtful approach to diagnosis and then develop a treatment plan tailored to each patient. Conditions treated include:
- Neck and Back Pain
- Sports Injuries
- Workplace Injures
- Nerve and Muscle Disorders
- Joint, tendon and ligament injuries
- Arthritis
- Concussion
- Treatment of Disabilities including Neurological problems
- Regenerative Medicine
Are you ready to bring your skills to this practice and join us in driving medicine forward?
**Hours**
The ideal schedule for this position is Monday, Tuesday, Thursday, Friday 7:30am-4:00pm, and Wednesday 7:30am-11:30am.
**Role Overview**
Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.
- We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.
- Other duties include fielding all incoming telephone calls and triaging appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
**Qualifications**:
**Qualifications**
- High School Diploma or equivalent required
- Minimum of 1 year clerical/office/customer service or other related experience required, preferably in a medical office setting.
- Demonstrated knowledge of medical terminology preferred.
- Strong computer skills preferred.
EEO Statement
**Primary Location**: : NH-Portsmouth-WDH Pease
**Work Locations**:
- WDH Pease
- 73 Corporate Drive
- Portsmouth 03801
**Job**: : Administrative Support
**Organization**: : Wentworth-Douglass Hospital(WDH)
**Schedule**: : Full-time
Standard Hours: 36
**Shift**: : Day Job
**Employee Status**: : Regular
Recruiting Department: Wentworth-Douglass Hospital
**Job Posting**: : May 21, 2024
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