Customer Service Technician

**Title**: Customer Service Technician (Part-Time) - Wytheville CSC (01382)

**State Role Title**: Admin and Office Spec III

**Hiring Range**: $16.07 to $17.66 (Hourly/Wage)

**Pay Band**: 3

**Agency**: Department of Motor Vehicles

**Location**:WYTHEVILLE CSC

**Recruitment Type**: General Public - G

**Job Duties**

We would like to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them

**Minimum Qualifications**
- Customer service experience working in a fast-paced environment.
- Keyboarding proficiency and use of automated systems.
- Excellent oral and written communication skills.
- Experience with standard business practices.
- Flexibility to work M-F and Saturday.
- Strong organizational, time management, problem-solving, and multitasking skills.
- Must have attention to detail and accuracy and complete assignments on time.
- Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than six demerit points and no major convictions.
- Experience working in a team or group environment.
- Can lift 10 - 25 pounds.

**Additional Considerations**

NA

**Special Instructions**

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

**Contact Information**

Name: DMV Employment

Phone: 8043670528

Note**: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer