Cafe Operations Manager
2 weeks ago
Qahwa Café Manager
The Qahwa Café Manager is a full-time role reporting to the Qahwa Director. The Café Manager will be responsible for the day-to-day management of the ADAMS Qahwa Cafe located in the ADAMS
Sterling branch. The person in this role will build, train, and develop a talented team that delivers outstanding results, encourages excellence, and fosters a best-in-class experience in cafe craft and customer service towards our ADAMS congregants. This person would need to possess a high sense of responsibility, quality, ethics, and integrity. Along with making Qahwa the prime destination for beverages and pastries, the Cafe Manager works to make the cafe a “third-space” destination for the community’s Muslim youth. In addition to working with the Facilities and Operations team, the
**Responsibilities**:
- Manage the day-to-day operations of the Qahwa Café
- Create a culture that promotes self-accountability, excellence in execution of mundane tasks, and a vibrant collaborative energy aligned with the youth-centric ethos of the space
- Communicate regularly with team, provide positive and constructive feedback, and lead monthly “family meetings”
- Serve as a role model/mentor for employees and volunteers
- Train all employees on the use of equipment, products, recipes, and proper cleaning protocols
- Develop and manage menu, pricing and oversee the continued quality of products and services
- Develop and manage work schedules for employees
- Stay informed of the broader ADAMS programs and activities and prepare the cafe operations accordingly (prayer times, Jummah, open houses, school pick-up drop-offs, etc.)
- Ensure cleanliness and presentation of the Café at all times
- Monitor and manage inventory
- Manage deliveries and receipt of goods
- Develop sources and suppliers for quality and consistent products
- Manage and maintain accurate records
- Analyze sales and labor costs, determine trends and performance of items on the menu, and report back to the Qahwa Business Operations Committee
- Plan weekly/monthly specials
- Collaborate with youth department to develop, promote, and host special events on-site
- Work in the absence of employees
- Adhere to all state and federal labor and health laws
- Establish and maintain effective relationships with worshippers, faculty & staff, and other stakeholders important to the youth department and the ADAMS Center management
- Perform other duties as needed or assigned
**Qualifications**
- 3-6+ years of management experience in the hospitality/coffee industry
- Completion of ServSafe course
- Sound knowledge of food health, safety regulations, and required licensing
- Outstanding customer service, management, and leadership skills
- Availability to work a flexible schedule
- Ability to manage and motivate work-study employees
- Ability to maintain a high level of ethics, professionalism, and confidentiality
- Strong interpersonal skills
- Strong organizational and time-management skills
- Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
Pay: $50,000.00 - $55,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years of coffee related experience do you have?
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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