Logistics Freight Operator

3 weeks ago

Santa Fe Springs, United States Geopaq Logic Full time

Job Title : Logistics Operator (Product Planning)

Work Location: Santa Fe Springs, CA 90670

Duration : 1+ year

Work Hours: 8:30~17:30

**Job Function/Description**:

- Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
- Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
- Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
- Provide customers with updates on the status of their shipments.
- Monitor shipments to ensure they are delivered on time and in compliance with regulations.
- Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
- Provide customer service, including responding to customer inquiries, and resolving customer complaints.
- Keep records of all transactions of shipments, and maintain customer accounts.
- Develop and implement strategies to optimize operational processes.
- Collaborate with other departments to provide high quality customer service.

**Skills and Specifications**
- 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience
- Strong understanding of international transportation / freight forwarding industry
- Bachelor’s Degree preferred, High school GED required
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
- Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
- Excellent problem-solving skills
- Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
- TMS and WMS system experience preferred

**Job Types**: Full-time, Contract

Pay: $25.00 - $28.00 per hour

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Freight: 2 years (preferred)

Ability to Commute:

- Santa Fe Springs, CA 90670 (required)

Ability to Relocate:

- Santa Fe Springs, CA 90670: Relocate before starting work (required)

Work Location: In person

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