Customer Care Analyst I

2 weeks ago


Baltimore, United States City of Baltimore, MD Full time

OPENING DATE: 04/24/2024

CLOSING DATE: 05/08/2024 AT 12:00AM MIDNIGHT

SALARY $38,313.00 - $45,069.00 Annually

PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months.

CLASS DESCRIPTION

A Customer Care Analyst I learn to serve as a liaison between customers and City agencies. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive close supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires mínimal physical exertion.

SELECTION PROCESS

MINIMUM QUALIFICATIONS

EDUCATION: Have graduated from an accredited high school or GED certificate.

AND

EXPERIENCE: Have some basic knowledge of Microsoft Office suites.

KNOWLEDGES, SKILLS AND ABILITIES
- Ability to learn current office systems, practices, procedures, and administration.
- Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word.
- Ability to learn the skill in researching both hardcopy and electronic records and files.
- Ability to handle currency and make correct change.
- Ability to make simple mathematical computations with speed and accuracy.
- Ability to understand and follow complex oral and written instructions.
- Ability to learn how to maintain clerical and accounting records and to prepare reports from such records.
- Ability to establish and maintain effective working relationships with co-workers and customers.
- Ability to adapt to frequent changes in processing of daily work and to be highly productive and accurate.

EXAMINATION PROCESS


BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER



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