Front Desk Clerical and Animal Caregiver
2 months ago
**Essential and Primary Duties/Responsibilities**:
- Maintain accurate, organized, timely records for all Milo animals, including intake paperwork, medical and behavior history, general care notes, kennel cards and database records.
- Provide excellent and welcoming customer service while greeting and meeting with visitors, clients, donors, and advocates, and while conducting introductions to animals.
- Perform and ensure daily feeding, cleaning, medicating and providing enrichment to our pet population in accordance with time frames and department protocols.
- Alert kennel, medical or supervisory staff to any concerns with the animals’ eating habits, behavior, and medical conditions or treatments.
- Under the supervision of medical staff, assist the team with monitoring animals’ health, giving daily medications, and other basic medical procedures.
- Pitch in to perform daily facility cleaning needs, including cleaning desks and office equipment, removing trash and recycling, sweeping, mopping, laundry, and other cleaning duties as needed.
- Continually update knowledge of the organization's policies, procedures and animal care recommendations, in order to perform the job to company standards, to ensure the sharing of accurate information and helpful advice, and to resolve issues.
- Work closely with and direct volunteers to reach shared goals, while promoting positive morale, creativity, and teamwork.
- Other duties as assigned by Management.
**Required skills and experience**:
- Previous experience (one year or more preferred) working in an office environment, and proficiency with various computer software and office equipment.
- Computer literate, ideally familiar with Microsoft Office, Internet browsers, and databases, and an ability to quickly learn new systems, such as Shelterluv and others.
- Previous experience (one year or more preferred) interacting with the general public, processing cash and credit card transactions, and providing excellent customer service.
- A professional appearance and demeanor to represent the organization positively and ensure good outcomes with interactions with others.
- Strong interpersonal skills to handle sensitive and confidential situations and be a team player who is positive, personable, upbeat, energetic, takes initiative and uses tact and diplomacy.
- Reliability and timeliness to ensure administrative needs are met and work is completed on time.
- Resourceful, with roll-up-the-sleeves attitude, initiative to resolve problems and seek answers independently and enthusiastically, flexibility to adapt quickly to changes and persistence to achieve goals.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- One year minimum previous experience working with cats and dogs, and willing and able to work with all breeds and conditions, including those with health concerns/conditions and different types of behaviors.
- Ability to professionally advocate Milo Foundation’s philosophy and promote donations and support for the Adoption Center and Sanctuary.
- Maintain a positive attitude and enthusiasm about the mission of the organization and the work required to fulfill that mission, with the willingness to pitch in wherever needed.
- Have a valid driver's license, to be eligible for Milo’s auto insurance, and have access to a personal vehicle.
- Bilingual in English and Spanish is a plus.
**Physical Requirements**:
- Must be able to routinely lift up to 30 pounds.
- Must be able to perform strenuous physical activity on a daily basis, including, but not limited to: Lifting and carrying, reaching, climbing ladders, stooping, squatting, cleaning and bending.
- Mobility to traverse throughout and around the building and handle animals.
- Standing and/or sitting at a desk for long periods of time throughout the day.
- Work indoors and outdoors in all weather conditions.
- Exposure on a daily basis to animals of all temperaments and conditions and various levels of noise.
- Thank you for your interest in pursuing a career at The Milo Foundation, an equal opportunity employer. Employment is at-will. All qualified applicants will receive consideration for employment without regard to race, age, color, creed, religion, ancestry, marital status, national origin, disability, veteran status, gender identity, sexual orientation, domestic partner status, or medical condition. _
Pay: From $20.00 per hour
**Benefits**:
- 401(k)
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Office Admin: 1 year (required)
- Dog and Cat Care: 1 year (required)
License/Certification:
- Driver's License (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (preferred)
Ability to Commute:
- Richmond, CA (required)
Work Location: In perso
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