Front of House Manager

6 days ago

Glen Cove, United States Otherside Wine Bar Full time

**Job Summary**

New wine bar in Glen Cove by Southdown Coffee is seeking a full time front of house manager. Slated for an early May 2024 opening, Otherside will feature a seasonal Mediterranean inspired small plates, house made pastas and refined bar food produced paired with sommelier selected wine from around the world. Our NYC-Michelin trained chef is seeking a front of house manager to join our opening crew and grow with us. Management experience is preferred, but strong customer service skills, great organization, the ability to multi-task and a good attitude and the desire to take the next step in your career will be considered. Otherside prioritizes maintaining a supportive, inclusive and generally positive work environment. We put our employees first and encourage sharing of knowledge and career growth.

**QUALIFICATIONS**

As the front of house manager, you will be responsible for overseeing all aspects of the restaurant's front of house operations, ensuring exceptional customer service and a seamless dining experience for our guests.
- Previous experience managing in a restaurant or food service setting (preferred but not required)
- Excellent leadership skills with the ability to motivate and manage a diverse team
- Strong communication and interpersonal skills for effective interaction with customers, staff, and vendors
- Proven ability to multitask in a fast-paced environment while maintaining attention to detail
- Must be available for 5 consecutive weekly shifts (flexibility will be available in the future)
- Ability to stand and move for long periods of time
- High level of organization, time management skills, attention-to-detail and a sense-of-urgency
- Good attitude and general reliability
- Excellent communication skills and ability to work as part of a team
- Level-headed and proficient in a high volume and fast-paced environment
- Willingness and ability to learn and grow to meet the changing requirements of the job

**GENERAL TASKS**
- Provide exceptional customer service by welcoming and engaging customers throughout their dining experience
- Manage and supervise all front of house staff, including servers, hosts/hostesses, and bartenders
- Train new employees on restaurant policies, procedures, and customer service standards
- Create employee schedules and ensure adequate staffing levels to meet business demands
- Coordinate with the kitchen staff to ensure timely food preparation and delivery
- Monitor dining areas to ensure cleanliness, proper setup, and adherence to health and safety regulations
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Maintain inventory of front of house supplies, such as menus, condiments, and utensils
- Collaborate with the management team to develop and implement strategies for improving customer satisfaction and increasing sales
- Conduct regular performance evaluations for front of house staff and provide constructive feedback for improvement
- Willingness and ability to learn and grow to meet the changing requirements of the job
- Have knowledge of all food and wine offerings to answer any guest questions
- Ensure accurate and timely delivery of food and wine to guests' tables
- Collaborate with other staff members to ensure smooth operations

**DETAILS**
- 40hr, 5 consecutive day work week
- 8hr shifts, PM weekdays and weekends required
- PAY RANGE (based on experience)

*The company reserves the right to add or change duties at any time

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid training
- Vision insurance

Experience level:

- 2 years

Shift:

- Evening shift

Weekly day range:

- Every weekend

Ability to Relocate:

- Glen Cove, NY 11542: Relocate before starting work (required)

Work Location: In person

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