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Store Security Guard

3 months ago

Long Beach, United States Goodwill Southern Los Angeles County Full time

**STORE SECURITY GUARD**:
**DIVISION 600**:
**Summary Description**:

- The Store Security Guard works under the direct supervision of the Asset Protection Lead and the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Vice President.
- Responsible for safeguarding the property and equipment of Goodwill.
- Provides security services to Goodwill Employees and Service Participants.
- Responsible for people who enter and exit the assigned store location, and maintains good rule of order on the premises.
- Patrols throughout main facilities on a periodic and daily basis.
- Performs other duties as assigned.

Exemplary Duties / Responsibilities:

- Patrolling and monitoring activities on the Company’s premises regularly to discourage criminals and ensure the environment and property is safe and secure.
- Evicting trespassers and violators while following Goodwill Solac policy and procedure along with legal protocols before relevant authorities arrive to take over if needed.
- Provides security services to Goodwill employees and service participants.
- Patrol’s the facility and parking lots for unusual activities.
- Report, document, and handles safety/security incidents/concerns to the Asset Protection Lead and the Compliance, Risk & Safety Manager.
- Must identify physical security concerns and able to act on the spot.
- Ensures the company CCTV systems are operational on a daily basis.
- Respond to emergency calls and alarm activation calls on a 24/7 basis.
- Work with minimum supervision.
- Perform additional duties as assigned.

**Employment Standards**:
**Education/Experience**:

- High School diploma or equivalent.
- One year experience in security.
- Ability to work alone or as part of a team.
- Ability to work with all levels and management.
- Advanced verbal and written communication skills
- Must posses a valid guard card.
- Must have basic understanding of computers and how they operate.
- Ability to solve problems as they arise.
- Ability to react appropriately in a stressful situation.

**Knowledge**:

- Extensive knowledge of current laws relating to security issues as they affect employer/employees, service participants, customers, contractors and others who have contact with or do business with the organization.

**Skill**:

- Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public.
- Bi-Lingual preferred.

**Core Competencies**:
To perform the job successfully an individual should demonstrate the following competencies;
- **Problem Solving** - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
- **Project Management** - Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
- **Technical Skills** - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- **Customer Service** - Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments
- **Interpersonal Skills** - Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
- **Verbal Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings
- **Teamwork **- Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
- **Diversity **- Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment
- **Inclusion & Equality **- Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC

**Licenses**:

- Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company.
- Valid Guard Card
- Reliable Transportation (Documentation Required Upon Hire)

**Desirable Qualifications**:
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- Awareness
- Noticing unusual behavior, changes in the facility or surrounding area is vital.
- Communication
- Write and share thorough reports of their time on the clock.
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