Customer Support Representative

4 weeks ago

Miami Lakes, United States M&E Florida Full time

We specialize in driving customer acquisition and developing an unforgettable consumer experience. Our hands-on approach, both internally and externally, enables us to engage with our consumers in a multitude of ways across the region. Recently, our Client Support Associate team has focused on innovating enhanced customer service and sales solutions processes. We need a driven, goal-oriented, and enthusiastic individual who can thrive in a fast-paced environment to join our Client Support Associate team.

With an emphasis on diverse and inclusive culture, our Client Support Associates bring their ideas to the table to increase profit margins across all our client industries. With the support of our clients, we take immense pride in being independently driven, creative, and fueled by growth and development both within ourselves and our company. If you are self-motivated and hungry to jump into the workforce in a collaborative environment, this position is the perfect fit

**Responsibilities of a Client Support Associate role**:

- Educate oneself on all assigned client product and service offerings to be able to accurately and adequately engage with customers directly throughout the sales process
- Build and cultivate a long-lasting relationship with each client and individual consumer during and after the sales process to reinforce brand loyalty with the client
- Support the sales team, and other Client Support Associates to effectively implement marketing strategies daily to lead to targets laid out by clients are met within a timely manner
- Identify holes or vulnerabilities throughout our sales processes to further bolster acquisition and efficiencies with ongoing consumer brand loyalty
- Analyze marketing trends to support clients and better understand who the target audience is and how to stand out against competitors
- Report sales, customer acquisition, and stick-ratio metrics back to upper-level management on the success of specific implemented initiatives to forecast the success of strategies moving forward

**Requirements of a Client Support Associate**:

- 1-2 years of customer service and/or sales experience required
- A professional, courteous, and upbeat, friendly demeanor with collaborating with other Customer Service & Sales team members and consumers
- Progressive and open-minded with eagerness to learn, innovate, and be a forward thinker
- Exceptional verbal and written communication skills are utilized daily when interacting with customers and clients
- A highly organized and goal-oriented individual who thrives in a fast-paced environment

Pay: $40,000.00 - $45,000.00 per year

**Benefits**:

- Professional development assistance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person

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