Customer Support Specialist

3 weeks ago

Houston, United States Cold Bore Technology Inc. Full time

**Who We Are**:
Cold Bore Technology is a leading software solution in Oil & Gas completions for multiservice data integration. Cold Bore Technology has built a standard platform that will create, collect, and structure independent data sources into a format that is consistent and easily consumable for the end user. Our proprietary software enables competitive service companies to communicate on the same platform without compromising the integrity or confidentiality of there own data to optimize operations for the benefit of the participating E&P operator.

We work with a number of departments within our partners organizations to help solve their current data and operational issues. These issues range from efficiency gains, data pipelines, integration of custom software solutions, data storage solutions, data streaming services, data health, communication up-time, general data structure and data analysis. Our customers receive support from our multi-disciplined team on all their custom projects and their normal day to day operations.

The Cold Bore team is comprised of a very diversified group of talented individuals. Our company has talent that ranges from field data services, software developers, project managers, personnel coordinators, hardware designers, R&M techs, finance personnel and a ton of home-grown self-motivated contributors that have created an energetic and unique company. We continue to grow, not only in work volume but unique knowledge that continually expands our companies’ capabilities and opportunities for a broader spectrum data solutions company. We are a company focused on the propagation of incredible culture throughout our teams. We support our people with strong beliefs and the support of continued individual personal growth.

**Role Description**:
**Responsibilities**:

- Promote and follow positive “Cold Bore Culture”.
- Build and maintain relationships with customers.
- Attend customer meetings on a regular basis to:

- Understand their specific needs.
- Distribute the meeting notes to appropriate departments and personnel required to action them.
- Prioritize and Document requests based on importance in collaboration with Product and Technology counterparts.
- Follow up and follow through on the action items created.
- Utilize your existing network to promote CBT both in person and online.
- Identify new revenue opportunities within current accounts based on an understanding of our sales strategies.
- Have a strong understanding of our product and service portfolio, with the ability to leverage this knowledge to proactively satisfy our customers’ needs.
- Interdepartmental Meeting Scheduling:

- Help coordinate the schedules and tasks of the different members of the team.
- Internal relationship building with different departments within CBT to assist in building alignment throughout the organization.
- Evolving/Maintaining Electronic Filing: Maintain file systems and database of sales records, ensuring customer information is transferred and saved in proper inter-departmental information.
- Attending weekly BD workshops and sales training meetings to develop an understanding of all the company's services and products.
- Maintain updates in the Monday CRM.
- Weekly 1 on 1’s with BD personnel to discuss Upcoming/outstanding jobs, sales events, assigned customer support tasks/status, CRM, etc.
- Inputting and organizing information required to execute the SmartPAD deployment, ensuring the information is accurate and delivered on time.

**Requirements**:

- 2-10 years of technical customer support experience within Oil & Gas and/or Software.
- Experience in Software sales is considered a strong asset.
- Experience utilizing a CRM system to effectively manage customer relationships and foster the continued growth of the business.
- Strong presentation and communication skills, with experience in presenting demos to customers.
- Experience with inside sales, including follow-through of service delivery.
- Experience in extensive sales cycles is preferred.
- Strong relationship building skills, including coordination and organization.
- Being comfortable with navigating company software and processes.
- Ability and motivation to provide full-service to the customer.
- Knowledge in sensors and software, and the benefits of automated systems.
- Basic understanding of common data transfer methods such as RESTful APIs and WebSockets Streaming
- Understanding of the value of consolidated normalized databases.
- Self-starter with a hands-on approach to customer integration.
- Strong skills in customer relations and on-boarding processes.
- Data driven decision making.
- Strong conflict resolution skills.
- Experience in programming such as JS and Python considered a strong asset.
- Ability and willingness to travel for work as required.
- Positive attitude and an ambition to succeed in a fast-paced, results-oriented sales environment.
- Self motivated with the ability to work wi

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