Technical Services Manager

4 weeks ago

Hampton, United States CMT Services Inc Full time

**Job Summary**:
Hampton Roads Transit is looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.

**Essential Job Functions**:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
- Participates in developing and monitoring department goals, objectives, and systems.
- Identify and resolve IT and technical issues relative to financial system.
- Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
- Develop and manage the tactical plan for implementation of updates, fixes, and enhancements to include development of timelines and documentation regarding the implementation process.
- Work closely with all HRT Departments to ensure customer needs are met.
- Research product development options and aids in analysis for product direction.
- Supervises critical path activities to troubleshoot or escalate appropriately.
- Assist in aligning IT with business requirements
- Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
- Serve as technical resource to assist in continued growth and utilization of the software system.
- Identify customer needs and understand the difference between functional and technical support.
- Coordinate with the Database Services, Information Technology and Technology Project teams to quickly resolve issues.
- Responsible for the management, productivity and quality of service and work of direct reports.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
- Responsible for maintaining a general awareness of Hampton Roads Transits EMS. Responsible for handling all related job responsibilities in accordance with the following: HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.
- Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.
- Performs other duties as assigned.

**Required Knowledge, Abilities and Skills essential to Job Functions**:

- Technical knowledge of ERP Applications.
- Must have the ability to quickly identify problems and implement solutions with mínimal downtime
- Must have strong critical thinking skills, using logic and analysis to identify the strengths and weaknesses of different approaches.
- Strong interpersonal, organizational and communication skills are essential
- Strong people manager who can handle a varied workload and potential stressful situations
- Able to work with groups to build consensus
- Positive, flexible, pro-active approach to delivery
- Able to deal with uncertainty.
- Reliability and willingness to assume responsibility for achieving team goals.
- Strong customer service background. Detail oriented, with excellent verbal, written, interpersonal presentation and negotiation skills.
- Experience managing programs involving full life cycle deployment from conception to production managing and working with departments on all aspects of solution delivery.
- Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for the goals will be an added advantage.
- Implement and lead an effective business process change management process that pro-actively identifies business process changes and incorporates an appropriate impact analysis and approval for such changes across the project team
- Good interpersonal skills with experience interfacing effectively between business and IT teams.
- Ensuring regulatory compliance, at all times, by defining and ensuring adherence to established processes and maintaining updated documentation at all times.
- Strong quantitative, analytical and problem-solving skills.
- Ability to effectively convey information and work well in structured and non-structured environments.
- Ability to interface with end users and effectively understand and support their requirements.
- Ability to handle multiple tasks simultaneously and meet multiple deadlines.
- Ability to effectively multi-task and adapt to a rapidly changing environment.
- Excellent written and verbal communication skills with a strong customer focus.
- Proven experience using Microsoft Office Suite (Excel, Word, Projects, etc.).
- Adhere to Project Management practices and business change control process.

**Required Software Knowledge and Skills essential to Job Functions**:
Essential Software Applications:
Microsoft - Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.

**Safety Responsibility**:
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow empl

  • Technical Customer Service Specialist

    2 days ago

    Hampton, United States Southern States, LLC Full time

    Job DescriptionJob DescriptionJob Summary: The Technical Customer Service Specialist is focused on achieving and maintaining a reputation and perception for high quality and customer satisfaction for the Power Switching Division. This position provides strong technical support and responsiveness for customers and defines and deploys the customer service...

  • NASA Missions Schedule Analyst- Remote

    1 month ago

    Hampton, United States Cornell Technical Services Full time

    Job DescriptionJob DescriptionSalary: DOECTS seeks a Schedule Analyst Subject Matter Expert to provide technical expertise to the Evaluations, Assessments, Studies, Services, and Support (EASSS) contract. This contract supports NASA Headquarters Science Mission Directorate (SMD) and facilitates NASA’s pursuit of the most noteworthy approaches for missions,...

  • NASA Missions Schedule Analyst- Remote

    5 hours ago

    Hampton, United States Cornell Technical Services Full time

    Job DescriptionJob DescriptionSalary: DOECTS seeks a Schedule Analyst Subject Matter Expert to provide technical expertise to the Evaluations, Assessments, Studies, Services, and Support (EASSS) contract. This contract supports NASA Headquarters Science Mission Directorate (SMD) and facilitates NASA’s pursuit of the most noteworthy approaches for missions,...

  • Cost Analyst- NASA Missions- Remote

    3 weeks ago

    Hampton, United States Cornell Technical Services Full time

    Job DescriptionJob DescriptionSalary: DOECTS seeks a Cost Analyst Subject Matter Expert to provide technical expertise to the Evaluations, Assessments, Studies, Services, and Support (EASSS) contract. This contract supports NASA Headquarters Science Mission Directorate (SMD) and facilitates NASA’s pursuit of the most noteworthy approaches for missions,...

  • Proposal Evaluator SME- NASA Telecommunications

    4 weeks ago

    Hampton, United States Cornell Technical Services Full time

    Job DescriptionJob DescriptionSalary: DOEWe are seeking Subject Matter Experts with significant experience in the design, development and operation of missions, spacecraft and instruments relevant to NASA’s goals. We help NASA evaluate proposals and review programs for investigations intended to help answer the big questions of Earth Science, Heliophysics,...

  • Manager, Homeless Services

    4 weeks ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    **Homeless Services Manager** **Work Schedule: Monday-Friday 8:30 am-5 pm** **Salary: $58,269** The Safe Harbors Program is intended to reduce homelessness by providing housing first. It is also designed to maximize consumers' opportunities and independence by providing quality support, training, and individualized services to individuals who are homeless...

  • Manager, Homeless Services

    4 weeks ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    Job DescriptionJob DescriptionHomeless Services ManagerWork Schedule: Monday-Friday 8:30 am-5 pmSalary: $58,269The Safe Harbors Program is intended to reduce homelessness by providing housing first. It is also designed to maximize consumers' opportunities and independence by providing quality support, training, and individualized services to individuals...

  • Assistant Professor of Theatre/Technical Theatre

    4 weeks ago

    Hampton, Virginia, United States Hampton University Full time

    Assistant Professor of Theatre/Technical TheatreHampton University FacultyPosition: Assistant Professor of Theatre/Technical TheatreDepartment: Music and Performing ArtsClosing Date: Open Until FilledDescriptionRich in history, steeped in tradition, Hampton University as a dynamic, progressive institution of higher education, provide an entire range of...

  • Technical Design Manager/Senior Project Manager

    1 day ago

    Hampton, United States Colliers Engineering & Design Full time

    Responsibilities: Manage and mentor staff of design engineers as part of a Design Team. Demonstrate the ability to properly scope municipal capital projects from concept through construction. Forecast project timelines, prepare schedule for staff and meet deadlines for multiple projects at a time. Possess the ability to find solutions to design issues...

  • Service Technician

    4 weeks ago

    Hampton, United States Blanchard Equipment Company, Inc Full time

    Job DescriptionJob DescriptionService TechnicianPosition Specifics:Department: ServiceReports to: Service Manager or Service Location ManagerSupervises: NonePurpose:Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager,...

  • IT Analyst/ Education Services Support Center for

    1 month ago

    Hampton, United States Hampton University Full time

    **Hampton University Staff**: The IT Analyst/Education Services Support position will work closely with faculty and interface with staff to provide faculty training and support of the university’s Learning Management System (LMS), educational technology, and best practices of classroom and online pedagogy. The IT Analyst/Education Services Support works...

  • Director of Education Services- Center for

    1 month ago

    Hampton, United States Hampton University Full time

    **Hampton University Staff**: The Director works under the direction of and provides leadership assistance to the Vice President of Information Technology overseeing various Academic Technology initiatives. The position requires directly partnering with and supporting faculty and working closely with academic departments and units, including Information...

  • Area Sales Manager

    1 month ago

    Hampton, United States Southern States, LLC Full time

    Job DescriptionJob DescriptionBasic Function:           The Area Sales Manager is a key liaison between a network of customers and manufacturers representatives (agents) and Southern States.  S/he has responsibility for generating between $17-22 million in annual revenue based on a defined territory with market potential of at least $36 million,...

  • Service Coordinator

    3 weeks ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    Sign-on Bonus $3,000Schedule: Monday - Friday 8 am - 4:30 pm with weekend hours every 2 monthsThe Hampton - Newport News Community Services Board is seeking a Service Coordinator to join our team in the Assertive Community Treatment (ACT) program. As a Service Coordinator, you will play a critical role in ensuring the continuity of care for our clients, who...

  • Service Coordinator

    4 days ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    Sign-on Bonus $3,000Schedule: Monday - Friday 8 am - 4:30 pm with weekend hours every 2 months The Hampton - Newport News Community Services Board is seeking a Service Coordinator to join our team in the Assertive Community Treatment (ACT) program. As a Service Coordinator, you will play a critical role in ensuring the continuity of care for our clients, who...

  • Service Coordinator

    1 month ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    Job DescriptionJob DescriptionSign-on Bonus $3,000Schedule: Monday - Friday 8 am - 4:30 pm with weekend hours every 2 monthsThe Hampton - Newport News Community Services Board is seeking a Service Coordinator to join our team in the Assertive Community Treatment (ACT) program. As a Service Coordinator, you will play a critical role in ensuring the continuity...

  • 161 - Hampton - Sales & Service Representative

    3 days ago

    Hampton, United States Kennebunk Savings Full time

    **161 - Hampton - Sales & Service Representative** Hampton, NH, USA Req #355 Friday, January 14, 2022 **** This position qualifies for shift differential **** **Scope of Work** The incumbent will provide a superior level of service and be highly proficient in processing transactions, which could include new account opening or more complex customer problem...

  • Adult Mental Health Case Manager

    2 weeks ago

    Hampton, United States Hampton-Newport News Community Services Board Full time

    Job DescriptionJob DescriptionCase Manager - Adult Mental HealthSchedule: Monday-Friday 8:30 am - 5:00 pmSalary: $47,250The Hampton - Newport News Community Services Board is a dedicated provider of comprehensive mental health services with a mission to support individuals with Serious Mental Illness or Serious Mental Illness and Co-occurring Substance Use...

  • Facility Manager

    13 hours ago

    Hampton, United States Eastern Sports Management Full time

    DescriptionThe Facilities Manager oversees the maintenance and upkeep of buildings, surrounding grounds (including landscaping and parking areas), and engineering systems. The Facilities Manager executes contracts with service providers, inspectors, or other related regulatory agencies, and conducts internal inspections, maintenance, and upkeep to ensure the...

  • Senior Program Manager

    4 weeks ago

    Hampton, United States Psionic Full time

    Psionic, LLC. is seeking a Senior Program Manager (SPM) who works with Business Development and the Engineering teams to develop and market the world's most accurate lidar system applications for Space and Defense opportunities. At Psionic, we strive for excellence and value a diversity of experience as well as a strong track record of demonstrating the...