Director of Field Operations

3 weeks ago


San Diego, United States Elite Services USA Full time

Headquartered in San Diego, Elite Security & Staffing provides security guards and event staff to facilities and events primarily in the California & Tennessee markets. Facilities under contract include stadiums, arenas, amphitheaters, convention centers, universities, office buildings, residential communities, retail establishments and hundreds of other facilities where people live, work and play.

We are looking for an experienced **Director of Field Operations** **to play a crucial role in managing and oversees field operations and directs all field and account managers along ensuring all clients requests are fulfilled. Reports directly to the COO.

We offer a great working environment and full benefits, including medical, dental, vision, life, and paid time off.

**Base compensation range of 75k
- 100k.**

**Essential Duties and Responsibilities**
- Clients (prospects) - take job orders and assign them to the account manager.
- Client meetings - attend as needed.
- Intake - employee field complaints about Elite's practices, procedures, or personnel, propose a plan of action, and administer per approval.
- Intake complaints - from guests, clients, or customers involving Elite employees, manage, follow up, and take the required action.
- Liaison with account managers, human resources, and scheduling; modified work duty program.
- Site plans - create, administer, and manage.
- Cell phone - maintained 24 hours a day.
- Company Meetings - attend as required.
- Field operations - develop and maintain the department policy manual (DPM).
- Handbooks - maintain & update (specified accounts).
- Insurance certificates - complete the form and issue to clients as required.
- Trade show exhibits - attend
- Client data - maintain and update the client master contract matrix.
- Account terms - determine and communicate with staff.
- Charitable contributions - consider and recommend.
- Collections - assist as required.
- Contracts - manager expiration notifications.
- Discipline issues - attend meetings as required.
- Employee investigations - conduct, oversee, and attend as required.
- Forms - create and design as needed.
- Services - consider and recommend discounted services.
- Tickets - deliver to prospective clients as required.
- Training - develop a certified civilian traffic training program.
- Travel - as required.
- Liaison - city of San Diego special events office.
- Purchase orders - create, receive approval, order, and process as required.
- Field Promotions - execute field promotions.
- Field management - approve time-off requests for field managers.

Elite Security & Staffing is an Equal Opportunity Employer (EOE) that provides a positive & supportive work environment, offers competitive wages & career development opportunities. We provide these opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

PPO12052/ PPB6025



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