Director of Retail Operations

3 weeks ago

San Diego, United States Cannabis 21+ Full time

At Cannabis21+, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience. As the largest recreational dispensary chain in California, Cannabis 21+ takes pride in offering the region's best cannabis prices and widest selection. Joining our team means being part of a thriving organization that consistently ranks among the top 20% highest grossing retailers in the state of California. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis 21+ provides diverse opportunities for professional growth and development. We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals. By joining Cannabis 21+, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers. The Position: Cannabis 21+ is looking to add a knowledgeable Director of Retail Operations in San Diego. Join the most exciting and fastest growing industry in California If you enjoy working with and talking about cannabis, this is the right job for you _Join our team today and start looking forward to coming to work doing something you love _Essential Functions:

- Oversee store operations, policies, procedures, maintenance, and customer experience
- Make key contributions to the formulation of the company's business strategies
- Develop effective partnerships with managers and store associates to help develop company policies and procedures
- Work directly with the CEO/COO and other corporate team members to make decisions for operational activities and set strategic goals
- Participate in proactive activities such as training and developing staff; discussing sales strategies, inventory control measures, loss prevention, and safety awareness
- Make recommendations to executive management for improvement of retail operations, company policies, procedures and practices
- Maintain knowledge of industry trends and legislation to ensure compliance
- Assist in creating and maintaining various procedural manuals
- Prepare and deliver monthly statistical reports to executive management team
- Identify and target areas in which the business can improve operation and grow
- Research and implement new directives for growth opportunities
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Function as the liaison between retail operations and the corporate management team
- Ensure all locations have necessary supplies and equipment to function properly
- Follow up with administrative support to order any additional supplies and coordinate any maintenance requests
- Oversee the implementation of new policies and hold management team accountable to these processes
- Work closely with the Store Leaders at each location to coordinate and oversee larger projects as directed by ownership and corporate team
- Advise and coach all retail managers on management principles and operational situations that arise
- Review employee feedback by assisting managers with employee development meetings for associates
- Make recommendations for promotions, performance improvement plans and terminations
- Assist in creation and follow through of performance improvement plans of employees
- Coordinate bank pickups and drops
- Investigate any issues relating to inventory or cash loss
- Develop and execute weekly merchandising strategies
- Coordinate with procurement and marketing departments to ensure synergy across the company
- Provides leadership to assure that all store operations such as cash management, inventory management, inventory receiving, inventory auditing, and marketing are functioning in the most cost efficient and compliant manner.
- Performs daily, weekly, monthly, quarterly and annual sales reviews and provides suggestions for improvement
- Reviews, maintains and updates all retail SOP's and assures that any changes are communicated to employees
- Successfully implements change management across multiple locations.
- Effective at remote management of employees using teleconference and surveillance tools.
- Foster a fun and safe work environment for all Cannabis & Glass retail employees.
- Lead implementation of change management.
- Provide store specific insight in order to bolster location-based sales and efficiencies.
- Open availability with the ability to open and close retail locations.
- Work a minimum of 40 hours a week.
- Assigned various projects and policy implementations.
- Other

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