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Customer Service Representative
2 weeks ago
**Here's what you'd do**:
- To act as a representative of clients and provide exceptional quality service for members.
- To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
- To recognize member needs and promptly respond to each member's request to exceed member expectations.
- Receives member phone calls/faxes/mail and can respond to questions, inquiries, and concerns promptly.
- Demonstrates energy and enthusiasm in satisfying member's requests.
- Balances member's requests with client procedures.
- Resolves member problems, obtains information and research records, follows up on details, assesses members' needs timely and efficiently, and reports the results to the inquiring party.
- Provides creative solutions to members' problems or questions.
**Job Type**: Contract
Pay: Up to $22.05 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
**Experience**:
- Customer service: 2 years (preferred)
- Call Center environment: 1 year (preferred)
Work Location: On the road
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