Supportive Services Team Member

3 weeks ago

Portland, United States YMCA of Southern Maine Full time

**About the YMCA**
The Y is filled with passionate leaders, thinkers and doers. Whether a camp counselor, program director or fitness instructor, we all share a common goal to serve and make our community healthier, happier and stronger.

We look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy working on a team and with the public. If you can see yourself at the Y, please read on

**Employee Perks**
- Free YMCA membership
- Plenty of paid time off for life, vacations, staycations, and rest.
- YMCA-subsidized medical, dental, and vision, plus YMCA-funded HRA (FT & PT30).
- Generous program discounts, including childcare and camp.
- Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement).
- Training, certifications and advancement opportunities.

**About this Role**

This position works under the supervision of the Senior Director, to cultivate meaningful relationships and have a positive impact on the experience of members, residents and occupants by providing helpful, friendly and professional customer service. They are responsible for phones, receiving and tracking rental payments, communicating house rules, monitoring and ensuring safety of the building, and conveying the mission, purpose, image and core values of the YMCA of Southern Maine.

**We’re looking for someone great**
- Exercises good judgment around areas of responsibility.
- Able to work with frequent distraction and interruptions.
- Effective communication and interpersonal skills, with a focus on customer service; ability to speak languages in addition to English preferred.
- Extremely reliable, dependable, and punctual.
- Attention to detail and strong organizational skills.
- A background in social work is preferred
- A criminal background check is required.

**Your responsibilities will include**:

- Inclusion - Honors the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation. Supports people with unique experiences or points of view to share their perspectives. Listens and expresses self effectively and with an understanding of the needs of a particular audience.
- Leadership - Is a collaborative, engaged, and active participant in our Association, including communicating in an effective and timely manner and making sound decisions. Demonstrates strong problem solving skills, a pro-active approach to completing ongoing needed tasks during “down time,” and takes ownership of resolving needs/complaints in alignment with YMCA protocols.
- Relationship Building - Develop positive, authentic relationships within the Y that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue. Greets all members and program participants and provides excellent customer service both on the phone and in person by providing accurate and complete information. Learns participants’ needs and interests through appropriate questioning and listening techniques to highlight how the Y can meet these needs and interests.
- Personal Growth - Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
- Operations & Safety - Demonstrates clear knowledge and understanding of YMCA of Southern Maine policies and procedures by accurately conveying and implementing with members. Acknowledges and responds to facility concerns to ensure a high level of member and program participant satisfaction. Provides rapid and timely response to all situations appropriately, calmly and professionally using proper techniques and completes incident reports as needed.
- Data Tracking & Documentation - Maintains accurate and consistent reports and completes all necessary paperwork in a timely manner. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system. Manages all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift.
- Other duties as required.

**Salary**

$16.50 - 17.50/hour, depending on experience.

Monday - Friday: 8:00 am - 4:00 pm

We invite you to join us in this amazing work — to develop your skills, to realize your potential and to discover a career that is so much more than a job.

**A Commitment to Equity and Inclusion**

We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.

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