Remote Customer Support Specialist
2 weeks ago
OZ Digital LLC is seeking a Remote Customer Support Specialist to join our team. As a Remote Customer Support Specialist, you will be responsible for providing top-notch customer support to our clients. You will assist customers with technical issues, answer their inquiries, and provide solutions to ensure customer satisfaction.
Key Responsibilities:
- Assist customers with technical issues, troubleshooting, and problem-solving
- Provide accurate and helpful information to customers regarding our products and services
- Maintain up-to-date knowledge of our products and services
- Collaborate with cross-functional teams to resolve customer issues
- Keep accurate records of customer interactions and transactions
- Escalate complex issues to the appropriate team members for resolution
**Requirements**:
- Prior experience in a customer support or technical support role
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting abilities
- Ability to work independently and remotely with mínimal supervision
- Proficiency in using customer support software and tools
- High school diploma or equivalent
- Flexible schedule to accommodate customer needs
**Benefits**
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
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