Customer Service Assistant
2 weeks ago
**About us**:
Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively.
**Job Summary**:
We are seeking a Customer Service Representative to join our team, possess exceptional communication skills, and excel in providing top-notch customer service.
**Responsibilities**:
- Provide accurate, valid, and complete information to customers
- Utilize CRM systems for data entry and customer account management
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calls for follow-ups and sales opportunities
- Maintain a high level of professionalism and customer service at all times
- Upsell products and services to customers when appropriate
**Qualifications**:
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyze customer inquiries and provide effective solutions
- Experience with outbound calling and sales techniques
Join our team as a Customer Service Representative to showcase your bilingual skills, enhance customer satisfaction, and drive sales through exceptional service.
Pay: $20.71 - $24.94 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Washington, DC (preferred)
Ability to Relocate:
- Washington, DC: Relocate before starting work (required)
Work Location: In person
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