Associate (Or Assistant) Ombuds

2 weeks ago

Santa Barbara, United States University of California, Santa Barbara Full time

**Job Code**:007391 (or 007390)

**Job Open Date**:05/16/2024

**Application Review Begins**:06/03/2024

**Department Code (Name)**: OMBD (Office of the Ombuds)

**Percentage of Time**:100%

**Union Code (Name)**:99 Non-Represented

**Employee Class (Appointment Type)**:Staff (Career)

**FLSA Status**:Exempt

**Classified Indicator Description (Personnel Program)**: MSP (or PSS)

**Salary Grade**:Grade 25 (or Grade 22)

**Hiring/Budgeted Salary Range for OMBUDSPERSON 4**: $101,100 to $123,900/yr.

**Hiring/Budgeted Salary Range for OMBUDSPERSON 3**: $74,300 to $95,370/yr.

**Work Location**:Girvetz Hall - 1205

**Working Days and Hours**: M-F; 8:00am - 5pm, occasional additional hours, days as needed

**Benefits Eligibility**: Full Benefits

**Type of Remote or Hybrid Work Arrangement**: Hybrid

**Special Instructions**

**Department Marketing Statement**

The Office of the Ombuds at UC Santa Barbara provides confidential consultation services to faculty, staff, students, parents, or anyone else with a campus-related concern. The ombuds addresses workplace issues, interpersonal conflict, academic concerns, policy questions, and many other problems, whether as a first step, last resort, or at any point along the way. The Office of the Ombuds is dedicated to ensuring fairness throughout the University and regularly makes recommendations for systemic change.

**Benefits of Belonging**

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

**Brief Summary of Job Duties**

OMBUDSPERSON 4: The Associate Ombuds provides impartial, informal, independent and confidential conflict resolution services to the campus community; constituencies may include staff, faculty, and students. Services include: individual and group needs assessment and coaching on a wide range of conflict management techniques; referrals to appropriate internal and external resources; facilitation of effective dialogue on sensitive issues; informal mediation; developing and presenting workshops on conflict-related topics; and assessing the campus climate, noting patterns of concern, and making recommendations to the Campus Ombuds for systemic change that will enable faculty, staff and students to thrive. The Associate Ombuds is recognized as a campus expert regarding the nature of conflict and conflict resolution and mediation techniques and principles; and has expert knowledge of the appropriate role of the Ombuds, the IOA Code of Ethics and Standards of Practice. In consultation with the Campus Ombuds, the Associate Ombuds handles cases with little or no campus precedent to resolve the most complex issues with campus-wide impact. Mitigates risk by resolving disputes before they result in a formal grievance or litigation, including bullying, sexual harassment, and discrimination. Under the general direction of the Campus Ombuds, exercises independent judgment in the intake, informal inquiry, and resolution of concerns and in establishing strategies for the resolution of identified problems. In collaboration with the Campus Ombuds, has significant impact and influence on campus policy by providing upward feedback to campus leaders and key administrators. Assumes temporary responsibility for the Office in the absence of the Campus Ombuds.

OMBUDSPERSON 3: Provides similar services, but refers complex, high risk, high profile, and multi-party cases to other ombuds. Recognized as a campus expert on student policies, procedures, resources, and trending concerns. May provide mediation between students. Provides analytical and programmatic input to help identify and analyze problem trends and organizational issues brought to the office, including data manipulation and presentation. Provides and supports conflict resolution and communications training and outreach to campus. Maintains external facing online presence, including website. Under the direction of the Campus Ombuds, shares responsibility with other staff for administrative and business functions for the unit.

**Required Qualifications**
- Bachelor's degree in related area and / or equivalent experience / training.
- Competency in diversity and multiculturalism and ability to interact effectively with a wide variety of people.
- Proven ability to work both independently and collaboratively to resolve problems.
- Good judgment and ability to handle confidential information with diplomacy.
- Demonstrated skill in writing and speaking on complex and sensitive issues. Excellent communication, interpersonal, and analytical skills.
- Ability to take initiative, work independently, and set priorities.
- OMBUDSPERSON 4: Minimum 1 years of full-time work as an ombuds or similar role.
- OMBUDSPERSON 4: Minimum 3 years work in ombuds-related field, such as

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