Customer Service Representative

2 weeks ago


Marlboro, United States MYSTIC POOL SUPPLIES Full time
Job DescriptionJob DescriptionJob Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to flow charts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Previous experience in the pool industry is preferred but not required
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
  • Competitive wage
  • Health insurance
  • Retirement plan w/company match
  • Company-sponsored events and outings
  • Employee discounts on swimming pool products
  • Opportunities for advancement and professional development



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