Customer Service Representative

1 month ago


Fairfax, United States Executive. Insurance Group Full time

Job Summary:
**Responsibilities**:

- Handle inbound and outbound customer calls professionally and efficiently
- Assist customers with product inquiries, orders, billing questions, and issue resolution
- Maintain accurate customer records by updating account information and handling data entry
- Utilize sales techniques to promote products and services
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend appropriate solutions

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and communication skills are essential
- Proficiency in data entry and Applied Epic software is advantageous

Join our team as a Customer Service Representative to enhance your communication skills, engage with diverse customers, and contribute to a positive customer experience.

Pay: $44,738.00 - $52,237.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

Ability to Relocate:

- Fairfax, VA 22030: Relocate before starting work (required)

Work Location: In person



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