Customer Service Representative
1 month ago
Job Summary:
**Responsibilities**:
- Handle inbound and outbound customer calls professionally and efficiently
- Assist customers with product inquiries, orders, billing questions, and issue resolution
- Maintain accurate customer records by updating account information and handling data entry
- Utilize sales techniques to promote products and services
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend appropriate solutions
**Experience**:
- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and communication skills are essential
- Proficiency in data entry and Applied Epic software is advantageous
Join our team as a Customer Service Representative to enhance your communication skills, engage with diverse customers, and contribute to a positive customer experience.
Pay: $44,738.00 - $52,237.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Fairfax, VA 22030: Relocate before starting work (required)
Work Location: In person
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