Director, Retail Communications

3 days ago

Calabasas, United States Harbor Freight Tools USA, Inc. Full time

The Director of Internal Communications and Events shapes our internal communication strategy and drives engagement by creating and executing impactful virtual and in-person events for Store and Field teams. This position requires a visionary and strategic leader who can lead a team which crafts effective and compelling messages, manages communication platforms, and orchestrates memorable events that engage our Retail teams.
- **Duties and Responsibilities**
- Communication Strategy: Develop and implement strategic internal communication plans and robust processes that effectively bring forward key messages in align with organizational objectives. This includes overseeing the production of non-routine communication for Store Operations and other departments.
- Content and Message Development: Lead teams through development, production, and publication processes, helping business leaders bring complex messages to life for retail audiences through engaging written, visual, and multimedia content.
- Event Planning and Execution: Plan and execute a variety of virtual and in-person events, including Leadership Town Halls, All Store Meetings, Retail Strategy and Field Leader meetings ranging in size from 20 to 2500+ attendees.
- Platform Management: Oversee the management of our internal communication platform, collaborating with external vendors and IT teams to implement new features.
- Presentation Support: Provide support in developing presentation content (PowerPoint, charts and graphs, illustrations, multimedia) for various initiatives, ensuring clarity and consistency in messaging across all communication channels.
- Enabling Two-Way Communication: Drive initiatives to promote two-way communication channels, encouraging feedback and dialogue between Associates and leadership.
- Budgeting and Resource Allocation: Develop comprehensive budgets and timelines for events and communication campaigns, ensuring efficient use of resources and adherence to financial guidelines.
- Stakeholder Engagement: Collaborate with senior leadership and cross-functional teams to ensure alignment of communication strategies with organizational priorities and initiatives.
- Performance Measurement: Establish key performance metrics to evaluate the effectiveness of internal communication efforts and event outcomes, using data and feedback to drive continuous improvement.

**Scope**
- Staff supervision and development: Yes
- Decision making: Drafts policy and resolves problems
- Travel: Up to 25%
- Flex Designation: Anywhere

**Requirements**:
**Education and Experience**
**Education Requirements**
- Bachelor's degree in business, Communications, Public Relations, Marketing or a related field, or the equivalent work experience, preferred

**Years of Experience**
- 8+ years of internal communications, corporate events management, or related roles, preferably in Retail organizations
- Proven track record of developing and executing successful internal communication strategies and managing large-scale events, both in-person and virtual
- Experience with communication platforms and tools, such as SharePoint or similar systems, as well as proficiency in MS Office

**Skills**
- Strong storytelling and editing skills, with the ability to craft clear and compelling messages tailored to diverse audiences.
- Compelling communication skills, with the ability to effectively convey goals, expectations, and feedback to team members.
- Excellent project management skills, including the ability to prioritize tasks, meet deadlines, and manage budgets effectively.
- Strategic thinker with the ability to anticipate challenges, identify opportunities, and propose innovative solutions.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.
- Strong leadership and team management skills, with the ability to empower and inspire team members to achieve results.

**Physical Requirements**
- Corporate - Remote - General office environment requiring ability to:

- Stand, walk, sit for extended periods of time.
- Speak and listen to others in person and over the phone and video conferencing.
- Use keyboard and read from computer screen and reports.
- The ability to lift up to 15 lbs.

**Safety**
- Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

**About Harbor Freight Tools**
- We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,500 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always

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