Front Desk Administrator

3 weeks ago


Philadelphia, United States Kids Smiles Full time

**Purpose and Scope**

The Front Desk Administrator is responsible for greeting patients, handling incoming calls and performing general administrative duties that pertain to any of the following areas: checking in patients, checking out patients, and general administrative work, including answering phones and recall. This person must have a full understanding of medical insurances accepted at Kids Smiles. The Front Desk Administrator is also responsible for assisting other administrative/office staff with work overflow and must be able to work within a team environment.

**Responsibilities**:
On a given day, the individual may take on any of the following roles as a Front Desk Administrator:
Administrative Duties:

- Confirm/re-confirm patients; pulling and filing of charts; answering phones; checking messages, filing loose paperwork, processing incoming paperwork.

Checking-In Patient Duties:

- Check patient insurance; update clipboard; re-stock paperwork; answer phones; add insurance numbers.

Checking-Out Patient Duties:

- Process claims; submit claims; collect co-pays; fix problem claims; answer phones.

Reception (Phone/Recall) Duties:

- Answer phones; complete re-call; complete pending appointment page; other administrative duties as needed.

**Required Experiences and Skills**
- High School Diploma or GED Certificate required.
- Prior dental office experience and Dentrix experience, preferred.
- Must be able to work in a fast paced, team oriented environment.
- Good organizational ability and time management skills.
- Good communication and interpersonal skills.
- Ability to work well with diverse populations, patients and healthcare providers.
- Must understand and respect client confidentiality.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Administrative Support: 2 years (preferred)
- Dental Office: 1 year (required)

Work Location: In person



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