Inside Sales Representative

2 weeks ago

Milpitas, United States SGS Full time

**Company Description**:

- We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world._

We are looking for an **Inside Sales Representative** to join our **Sales Operations team **in **Milpitas, CA** The Inside Sales Representative is responsible for developing new leads, communicating with customers to understand their needs and provide SGS solutions. This role is responsible for building instant rapport with customers over the phone. The Inside Sales Representative is expected to be knowledgeable about all SGS service offerings on a technical level to deliver expert customer service, providing support to customers, outside sales, and the Client Services team. The Inside Sales Representative is responsible for managing leads, generating bids, and preparing quotes in accordance with SGS standards.

**Job functions**:

- Develops and manages sales and marketing material and documentation
- Becomes knowledgeable of SGS services offerings
- Communicates SGS features, benefits, and services to customers using excellent verbal and written communication skills
- Serves as a resource to provide the most current technical information and guidance on test methods, laboratory requirements, and regulations
- Generate quotes and proposals that are accurate and branded according to SGS standards
- Liaises between our customers, outside sales, and the Client Services team
- Thoroughly review all quotations for accuracy of LIMS test codes, detection limits, certification requirements, pricing, contract terms, and subcontract requirements
- Reviews and coordinates the development and implementation of client Quality Assurance Project Plans (QAPPs)
- Upon winning quote communicates project specifics to the Client Service and Sales team
- Bid follow up to determine the outcome
- Lead generation through bid notification service
- Conducts discovery sessions with both qualified and unqualified leads
- Builds instant rapport with clients over the phone
- Practices active listening to understand and identify client needs and determine potential opportunities
- Maintains lead and client inquiry database, as well as CRM
- Assesses client needs against capabilities of SGS
- Distributes qualified leads to the Client Service and Sales team
- Provides proposal and opportunity intelligence to the Business Development Manager and Operations Manager
- Represents SGS professionally and ethically in the marketplace
- Continually develops personal selling skills, acquires industry knowledge, broadens expertise in environmental service offerings, and applies them
- Develops a network of industry contacts with subcontractors and vendors
- Complies with SGS Code of Integrity and Professional Conduct at all times

**Qualifications**
- Bachelor’s degree in a relevant field; Chemistry, Biology, Environmental science (required)
- 2 years in technical sales, project management, or customer service experience (required)
- 2 years’ experience in the Environmental Industry (preferred)
- Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally (required)
- Strong leadership, self-initiative, resource utilization (required)
- Solid critical thinking skills to anticipate and solve problems in a systematic manner (required)
- Language Skills: Advanced (required)
- Mathematical Skills: Advanced (required)
- Reasoning Skills/Abilities: Advanced (required)
- Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization (required)

**Work Hours**
- Business hours are Monday through Friday, 8:00 am to 5:00 pm
- Work requires the willingness to work a flexible schedule
- Longer hours, evenings, and/or weekend work will be necessary occasionally as job duties demand

This position pays a **$50,000 - $55,000 base (dependent on experience) and is eligible for commission upwards of 25% of base salary**. This is a salaried position that is not eligible for overtime pay.

In addition, your compensation package includes the following benefits:

- Participation in the Company’s benefit programs coincident or following the first of the month in which you are hired.
- Immediate eligibility to participate in the Company’s 401K Retirement Plan
- Paid vacation
- Four (4) floating holidays annually
- Seven (7) company observed holidays paid
- Sick time accrual

**Additional Information**:

- SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetic

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