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Customer Delivery Manager

1 month ago

Falls Church, United States Clarip Full time

Clarip's patented Hybrid Artificial Intelligence technology is disrupting the fast growing Data Privacy industry. Clarip’s technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. Clarip is growing fast and we are looking for the **Customer** **Delivery Manager** to join Clarip's Data Privacy team. We are on a mission to bring clarity and transparency to business and consumers when it comes to data privacy. If you are passionate about data privacy, we want to hear from you We are looking for a qualified **Customer Delivery Manager** to oversee implementation and address our customers’ technical needs. If you are a customer-minded, results-driven individual who is skilled and ready to interact with the clients on a daily basis then we want to hear from you

**Requirements**:

- Bachelors degree in **Computer Science** or relevant field
- Minimum **5* **years* of experience in **managing IT projects** and **delivery**:

- Experience as a technical project manager overseeing product implementations for large enterprise customers
- Technical background with experience using **SQL databases**:

- Knowledge of the software development lifecycle and relational databases
- Requirements gathering and business analysis skills
- Good verbal and written communication skills
- Strong analytical and problem-solving skills
- Skilled at writing proposals, documentation and project plans
- Good at using agile project management techniques
- Interested to learn and up to date with new emerging technologies
- Able and willing to go extra mile to reach your goals

**Responsibilities**
- Manage and deliver projects on-time
- Conduct multiple projects and client implementations / deployments simultaneously
- Oversee scope across multiple client engagements
- Teach customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Work closely with C-level leaders and architects and manage expectations
- Evaluate customers’ needs and propose upgrades or additional features to the core product meet their requirements
- Be a trusted advisor and lead the product and solution implementation
- Maintain detailed documentation of implementation tasks and deadlines
- Keep customers satisfied

**Compensation**

Competitive salary, based on experience

Generous bonus and commissions

PTO

Comprehensive benefits package

Pay: From $90,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Compensation package:

- Bonus opportunities

Experience level:

- 5 years

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Project management: 5 years (required)

Work Location: In person

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