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Team Leader

4 months ago

Gurnee, United States Off Broadway Shoe Warehouse Full time

Serious Applicants Only
- Must have opening & closing availability 7 days a week including holidays

**Job Description Summary**
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

**Duties and Responsibility**
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.Provide service training and leadership to staff members.Manage customer issues with a sense of urgency and to the satisfaction of our customer.
- All POS terminal transactions in accordance with policy and procedure

Sales, Discounts and RefundsLoyaltyOpen/Closing procedures
- Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical Inventory
- Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signage
- Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
SchedulingPayroll budget complianceTime & Attendance
- Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training toolsConsistent reinforcement of customer service standards
- Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
- Work towards a complete understanding of managing all day to day operations.**Principal Working Relationships**

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

**Key Qualifications**

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

**Job Types**: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Employee discount

Experience level:

- 2 years

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Retail management: 2 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Commute:

- Gurnee, IL 60031 (required)

Ability to Relocate:

- Gurnee, IL 60031: Relocate before starting work (required)

Work Location: In person