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Claim Team Manager
4 months ago
Philadelphia, Pennsylvania
- Claims and Investigation
- Regular Full Time
- 37191
**Job Description**:
**Overview**
Build your career at one of the top companies for professional growth in the U.S. Khakis optional
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $ 100,500.00 - $147,675.00 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program
And more
This position is located in Philadelphia, PA and responsible for leading a team who services these zip codes:
19022 19078 19102 19112 19134 19094 19107 19148 19029 19079 19103 19106 19122 19070 19133 19145 19125 19032 19036 19043 19050 19076 19121 19137 19146 19147 19074 19123 19130 19140 19023 19033 19124 19132
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good
**Responsibilities**
Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:
- First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
- Promoting development of employees within an inclusive environment
**Qualifications**
- Prior leadership experience
- Effective written and verbal communication skills
- Demonstrated leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- Experience with Xactimate, XactContents
- A valid driver's license is required
Claims operations and/or call center experience preferred.
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).
Visit State Farm Careers for more information on our benefits, locations, and the hiring process
