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Terminal Driver Support Specialist

3 months ago

Phoenix, United States Swift Transportation Full time

**Accelerate your Career**

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

**Job Responsibilities: What you will do**

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
- Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
- Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
- Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
- Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
- Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
- Hand off appropriate information to next shift.
- Promote driver safety at all times.
- Provide operational and/or administrative support to terminal leadership as necessary.
- Proactively work to assist others in achieving the organization's objective.

**Qualifications: What you need to bring**
- Previous related experience in call center and/or transportation operations preferred.
- High School Diploma or equivalent required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
- Must possess strong problem solving skills.
- Must be self-motivated.
- Must be detail-orientated.

**What we offer**:

- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:

- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.