Front Desk Associate

3 weeks ago

Austin, United States Roberts Resorts & Communities Full time

Description:
**Position Summary**:
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

**About Roberts Resorts & Communities**:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

**PERFORMANCE OBJECTIVES**:

- Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
- Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
- Provide assistance and respond to queries via online chat to enhance customer experience
- Report resort comments, suggestions, and complaints to the General Manager for timely resolution
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
- Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
- Initiate collection calls for site rental payments as instructed, ensuring timely payments
- Maintain organized resort files, reports, and records, ensuring accuracy and completeness
- Upload resident files and communications to Rent Manager for documentation and tracking purposes
- Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
- Monitor office supplies inventory and place orders as necessary to ensure availability
- Manage mail and packages, sorting and distributing them to designated mailboxes
- Secure documents for leases and maintain confidentiality of sensitive information
- Input meter readings accurately to track usage and manage utility billing processes
- Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
- Performs other related duties as assigned

**Requirements**:
**KEY COMPETENCIES**:

- ** Customer Service Skills**: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
- ** Communication**: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
- ** Multitasking**: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
- ** Attention to Detail**:Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
- ** Adaptability**: Adapts to various situations and addresses guest needs promptly and professionally.
- ** Problem-Solving**:Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
- ** Organization**: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
- ** Positive Attitude**: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

**EDUCATION & EXPERIENCE**:

- High school diploma or equivalent required
- Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
- Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
- Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

**PHYSICAL REQUIREMENTS**:

- Constantly sit, talk, or hear; Frequently use hands.
- Manual dexterity for handling paperwork and using office equipment.
- Clear vision and hearing for reviewing documents and communicating effectively.
- Capability to lift up to 10 pounds.

**BENEFITS**:

- Medical, Dental, and Vision
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical Illness
- PTO and 11 Paid Holidays
- 401(k)
- Working in an inclusive community
- Complimentary stay at one of our resorts

**COMMITMENT TO DIVERSITY**:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is

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