Order Fulfillment Supervisor

2 weeks ago


Houston, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

**Job Summary**

This position is responsible for supervising the order selection and staging process for all stock and non-stock items shipped from Memorial Hermann Consolidated Service Center (CSC) inventory. Position ensures all orders are released, inducted into the warehouse management system (WMS) and robotics systems, properly picked, packaged and prepared for loading onto delivery vehicles. This position coordinates all of the workflow activities performed by Distribution Specialists. Works closely with all other CSC associates to ensure the order selection, shipment staging and other inventory-related activities are performed accurately and timely. Position assists and supports the Order Fulfillment Manager with the supervising, hiring, onboarding and training of the CSC distribution staff. Position typically reports to the Order Fulfillment Manager.

**MINIMUM QUALIFICATIONS**

**Education**:High School diploma or GED preferred;
**Licenses/Certifications**: Material Handling Equipment (MHE) Certification preferred; Lean/

Six Sigma certification preferred

**Experience / Knowledge / Skills**:

- Minimum three (3) years in a distribution warehouse environment required; Experience within hospital distribution environment preferred
- Minimum one (1) year of leadership experience in a distribution warehouse environment, preferably in a health care distribution environment, required
- Experience managing order fulfillment activities within a distribution center, preferred
- Leadership experience and skills supervising an outbound function team including order selection, staging and loading, preferred
- Experience solving receiving and vendor invoicing discrepancies and shipping errors, preferred
- Experience utilizing a warehouse management system (WMS) to complete daily duties, preferred
- Customer service focus with interpersonal management skills
- Strong verbal and written skills, and ability to convey complex information in a way that others can easily follow
- Excellent organizational and time management skills, as well as the ability to exercise good judgement in handling difficult situations
- Demonstrates ability to work in a high-energy environment with time sensitive projects and processes
- Experience successfully operating and maintaining forklifts, pallet jacks, reach trucks, and other electric material handling equipment

**PRINCIPAL ACCOUNTABILITIES**
- Manages daily customer orders to ensure they have been properly released to the warehouse management system (WMS) for order processing and inducted into the robotics system for picking in low unit of measure (LUM). Ensures all full case orders picked in the pallet area have been properly picked and staged for loading.
- Supervises Distribution Specialists and provides ongoing feedback on performance to Order Fulfillment Manager.
- Provides resolution on customer complaints including fulfillment or shipping errors.
- Collaborates with Customer Service Representatives, Distribution Specialists, and transportation personnel to track, record and resolve customer complaints and document CSC errors.
- Supervises the receiving, cross docking, returns processing, put away, and daily replenishment activities accurately and timely.
- Supervises and leads the Receiving Team, including the Receiving Specialists, and Replenishment Specialists.
- Utilizes and maintains fork lifts, pallet jacks, reach trucks, and other electric material handling equipment.
- Assists in hiring, onboarding, and training employees for the CSC.
- Follows up and resolves any receiving-related issues.
- Works closely with other CSC managers and team members to resolve any other CSC or associate-related challenges and/or opportunities.
- Minimizes waste, solves problems, develops and implements new ideas for continuous improvement.
- Enforces safety rules to maintain a safe working environment.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.



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