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Dispatcher
2 weeks ago
Description:
Department: ReStores, In-Person
FLSA Status: Part Time Hourly, Non-Exempt
Schedule: Part time, according to organizational needs
Reports To: Procurement Manager
Supervises: None
**Summary**:
**Requirements**:
**Primary Responsibilities**:
**2.** Communicate GMHFH donation and pickup guideline and determine acceptability of items using GMHFH policy.
**3.** Create daily pick-up schedules based on pick-up locations and available truck space and determine the best routes for the truck to take with regards to distance, time, and donor needs.
**4.** Coordinate with drivers and store staff regarding scheduled pick-ups, the truck schedule and any changes, and the donation items that are scheduled for pick-up. Communicate any changes to donors when necessary.
**5.** Contact customers regarding pick-ups of items purchased at the ReStore.
**Secondary Responsibilities**
**1.** Provide customer service for individuals inquiring about item availability and dimensions.
**2.** Perform other duties as assigned.
**Qualifications**
**Desired Education and Experience**
- 2+ years in customer service, dispatching, or a customer facing role.
- High school diploma.
**Knowledge, Skills, and Abilities**
- Communication skills, including good judgement, the ability to collaborate with diverse populations and personalities, and good customer service.
- Can work independently and as part of a team.
- Detail oriented, organized, and able to prioritize multiple tasks effectively.
- Proficient in Microsoft Suite, Google Suite, and the ability to pick up on new software systems easily.
- Ability to problem solve any issues with scheduling or donation pickups.
- Light arithmetic skills to determine scheduling or work on the register.
- Strong reading and writing comprehension to communicate effectively with donors and best represent the organization.
**Physical Requirements Necessary to Perform This Job**
**Must be able to**:
- Sit at a computer for long periods of time, stand behind a register, traverse stairs, and navigate a busy sales floor.
- Frequently travel between an upstairs office and downstairs sales floor when needed.
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