Assistant Financial Center Manager

2 weeks ago


Encino, United States EverBank N.A. Full time

**Assistant Financial Center Manager**
The Assistant Financial Center Manager supports a retail financial center in operations, risk management, new accounts, and ensures exceptional customer experiences. The role encompasses overseeing daily operations, managing risks, fostering new accounts and deposits growth, facilitating loans, introducing strategic partnerships, providing staff training, coaching, and development, and supporting the financial center in the absence of the Manager.

**Key Responsibilities and Duties**
- Ensures every client interaction reflects the Bank's commitment to excellence. Addresses client inquiries, concerns, and complaints promptly and professionally.
- Assumes managerial responsibilities in the absence of the Financial Center Manager. Ensures continuity of operations and adherence to established protocols. Collaborates with team members to maintain a positive and productive work environment.
- Implements strategies to enhance client satisfaction and loyalty.
- Oversees daily operations to ensure efficiency and compliance with regulatory standards. Identifies and mitigates operational risks to safeguard the Bank's assets and reputation. Collaborates with internal stakeholders to implement operational improvements.
- Adheres specifically to all bank policies and procedures, including Federal and State regulations and laws.
- Drives initiatives to attract new clients and expand deposit accounts. Promotes various deposit products and services to meet clients' financial needs. Analyzes market trends and competitor activities to develop effective growth strategies.
- Educates clients on loan products, terms, and eligibility criteria.
- Cultivates and maintains strategic partnerships with local businesses and organizations. Identifies opportunities for collaboration to enhance the Bank's market presence and offerings. Acts as a liaison between the Bank and external partners to facilitate mutual growth; effectively partners with all lines of business including commercial, and multifamily lending groups.
- Provides comprehensive training to associates on banking products, procedures, and delivering excellent client service. Mentors, develops, and coaches team members to foster their professional growth and performance.

**Educational Requirements**
- Vocational and/or Technical Education Preferred

**Work Experience**
- 3+ Years Required; 5+ Years Preferred

**Physical Requirements**
- Physical Requirements: Sedentary Work

**Career Level**
4IC

**Requirements**:
**Preferred Qualifications**
- 3+ years management experience
- Exceptional customer service skills
- Strong organizational skills

**Posting End Date**: 5/25/24

LI-AF1, #LI-Onsite

Req Benefits:
EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.

EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Compensation: $44 to $32

Additional Details:
VEVRAA Federal Contractor

**Pay Transparency Non-Discrimination Provision**

**Machine Readable Files**

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:
Machine Readable Files (MRFs) - Aetna



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