Virtual - Technical Product Support Specialist
6 days ago
**Work Location Type**:Remote**
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
- Pumps and plumbing products and systems.
- Knowledge of centrifugal Pumps and positive displacement pumps.
- Knowledge of wastewater removal, chemical and food processing, heating, ventilation, and air conditioning pumping systems.
- Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.
This position is hourly, and the start rate is $25.00
You Will:
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
- 7+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
Our Benefits:
With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide alternatives to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:
- Medical, dental, vision, and life insurance plans
- Paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical, and social wellbeing programs
**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger:
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
LI-RC1
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