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Systems Administration Consultant Applications

4 months ago

North Hollywood, United States Kaiser Permanente Full time

**Job Summary**:
In addition to the responsibilities listed below, this position drives the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing second level escalations as appropriate.

**Blood Bank experience preferred**

**Essential Responsibilities**:

- Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
- Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
- Escalates unresolved or critical issues, risks or problems to system engineers and management.
- Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
- Plans and performs complex system configuration.
- Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
- Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.
- Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
- Develops guidelines to prevent and/or resolve recurring problems.
- Recommends and executes complex performance tuning and optimization activities.

**Minimum Qualifications**:

- Minimum two (2) years in a leadership role working with IT or operational teams.
- Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

**Additional Requirements**:
PrimaryLocation : California,North Hollywood,Sherman Way Central Lab E

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 04:30 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Information Technology

Department : CHINO HILLS REG LAB - Medical Office Administration - 0806

Travel : Yes, 10 % of the Time