Director of Event Operations

4 weeks ago


Los Angeles, United States Marriott International, Inc Full time

**Job Number** 24087322

**Job Category** Event Management

**Location** Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Event Management Operations and Budgets**
- Works with the management team to develop and implement the business plan and long term strategies for event operations.
- Establishes and monitors measurable goals for the department.
- Champions all standards, policies and procedures in the Event Operations departments.
- Oversees the execution of event logistics for all events.
- Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
- Ensures function space and corresponding heart of the house areas are cleaned and maintained.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Participates in MVP audits and level certification for all technicians.
- Ensures employees maintain required certification.
- Assists with implementation and execution of all event related corporate initiatives and promotions.

**Managing Profitability**
- Ensures department is working within budget and adjusts expenditures according to revenues.
- Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
- Reviews effectiveness of event operations annually and makes appropriate adjustments.

**Ensuring Exceptional Customer Service**
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.

**Leading Event Management Teams**
- Leads execution of activities in Event Operations to support the Event Management strategy.
- Leads event management/operations meetings.
- Coordinates the Event Operations members of Event Delivery teams.
- Works with culinary team to ensure compliance to food handling and sanitation standards.
- Works with Human Resources to ensure compliance with all applicable laws and regulations.
- Ensures that regular, ongoing communication is happening in all areas of event operations.

**Maintaining Relationships with Property Stakeholders**
- Communicates effectively with property departments outside of Event Operations.
- Maintains a strong working relationship with guests/clients, vendors and competitors.

**Conducting Human Resources Activities**
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for empl



  • Los Angeles, United States Encore Event Technologies Full time

    **Director, Event Technology II - Omni LA Hotel** Apply Later **Job ID** DIREC011355 **Date posted** 02/02/2022 **Location** Los Angeles , California **Position Type** Full Time Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an...


  • Los Angeles, United States USC Full time

    **Associate Director of Event Operations** The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the city of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which comprises the faculty, students,...


  • Los Angeles, United States Academy of Motion Picture Arts and Sciences Full time

    **Job Summary**: The Associate Director, Events will lead and oversee event sales and operations for major client events as well as select internal events for the Academy of Motion Picture Arts and Sciences, the Academy Museum of Motion Pictures, and the Academy Foundation. This role requires a highly creative, entrepreneurial, and strategic leader with a...


  • Los Angeles, United States Marriott International Inc Full time

    Job Number 24087322 Job Category Event Management Location Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of...


  • Los Angeles, United States Marriott International Inc Full time

    Additional Information Must have Banquet Manager experience. Job Number 24087322 Job Category Event Management Location Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages all event service, banquet and event technology...


  • Los Angeles, United States Marriott International Inc Full time

    Additional Information Must have Banquet Manager experience. Job Number 24087322 Job Category Event Management Location Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages all event service, banquet and event technology...


  • Los Angeles, United States Producers Guild of America Full time

    About the Position This is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild’s Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National Executive Director. We have a hybrid...


  • Los Angeles, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the...


  • Los Angeles, United States Producers Guild of America Full time

    About the Position This is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild’s Los Angeles and New York offices.  This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National Executive Director. We have a hybrid...


  • Los Angeles, United States Producers Guild Of America Full time

    Job DescriptionJob DescriptionAbout the PositionThis is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild’s Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National...


  • Los Angeles, United States Producers Guild of America Full time

    About the Position This is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild's Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National Executive Director. We have a hybrid...


  • Los Angeles, United States Producers Guild Of America Full time

    Job DescriptionJob DescriptionAbout the PositionThis is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild’s Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National...


  • Los Angeles, United States Producers Guild Of America Full time

    Job DescriptionJob DescriptionAbout the PositionThis is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild’s Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National...


  • Los Angeles, United States Producers Guild of America Full time

    About the Position This is a full-time position in the Programs & Events Department. The Department is centrally managed with staff based out of the Guild's Los Angeles and New York offices. This is a new, full-time position based in Los Angeles and reports to the Director of Programs and Events and Associate National Executive Director. We have a hybrid...


  • Los Angeles, United States USC Full time

    **Manager of Registration Operations & Guest Experience** The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the city of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which comprises the...

  • Event Designer

    3 weeks ago


    Los Angeles, United States Revelry Event Designers Full time

    **REVELRY** Event Designers **Event Designer** Revelry Event Designers is seeking an exceptionally talented, resourceful, and customer centric Event Designer. We are seeking to hire an experienced Event Designer to work closely with senior leadership, the General Manager, and directly with clients to execute amazing events. This position dreams up...


  • Los Angeles, United States Goodwin Recruiting Full time

    To Apply for this Job Click HereCome join an extraordinary team as the Director of Events and Sales in a truly unique and iconic setting. If you are interested in creating unforgettable experiences in a space unparalleled in both design and hospitality, this is the role of a lifetime! Director of Events and Sales Benefits:Generous salary (up to...


  • Los Angeles, United States Milken Community Schools Full time

    **OUR MISSION** Our School, founded on Jewish values, is about who our children can become and how they can help others become who they might be. Because the world our children will create tomorrow is born in the School we build today, our mission is to educate our children so they can surpass us. **POSITION OVERVIEW** The Operations Event Technician is a...


  • Los Angeles, United States Milken Community Schools Full time

    Our School, founded on Jewish values, is about who our children can become and how they can help others become who they might be. Because the world our children will create tomorrow is born in the School we build today, our mission is to educate our children so they can surpass us. **POSITION OVERVIEW** The Operations Event Technician is a full-time...


  • Los Angeles, United States Encore Event Technologies Full time

    **Senior Sales Manager, Events - JW Marriott Turnberry Resort, Aventura FL** Apply Later **Job ID** SENIO011425 **Date posted** 02/08/2022 **Location** Aventura , Florida **Position Type** Full Time Position Overview The Sr. Sales Manager leads the sales process for assigned groups and directs staff to effectively guide customers through their event...