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Bakery Lead

4 months ago

Santa Rosa, United States Olivers Market Full time

**Bakery Lead**

**Regular Full Time - $22.00-26.00/HR**

**Shifts: Complete Open Availability - Weekends Required**

**Position Overview**: The Bakery Lead is essential to the daily operations of the Bakery Department, providing friendly and courteous customer service and support to the Bakery Team. You will coordinate the supervision and delegation of tasks with Bakery Management. Day-to-day activities include assisting with inventory control, merchandising of all bakery goods, receiving and breaking down orders, and assisting the Bakery Team with daily department operations.

**Essential Functions**:

- Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
- Acquire and maintain thorough knowledge of bakery menu, products, and services.
- Demonstrate a basic understanding of the financial needs of the Bakery Department.
- Assists in the supervision, delegation of tasks, and development of the Bakery Team in the absence of the Assistant Manager and Manager.
- Responsible for the breakdown and inspection of delivery/vendor orders.
- Ensure deliveries are properly organized and stored in appropriate areas.
- Responsible for packaging, displaying, merchandising, and stocking all bakery goods and floor items.
- Create and sustain collaborative and productive working relations with coworkers and outside vendors.
- Answers phones and pages promptly and courteously.
- Operate and maintain equipment in accordance with Company cleanliness and safety standards. (e.g. register, espresso machine, bagel toaster, bread slicer, mixers, ovens, etc.)
- Follow and ensure compliance with established procedures, including Weight and Measures, health and sanitation, and safe work practices.
- Immediately reports safety hazards and violations to supervisors.
- Maintain and ensure maintenance of a clean and sanitary working and shopping environment.
- Works all scheduled shifts and attends required trainings and meetings.
- Other duties as assigned by supervisors.

**Skills & Qualifications**:

- 18+ years old at Cotati, Montecito, and Stony Point locations; 21+ years old at Windsor location.
- 2+ years of hands-on experience in all areas of the Bakery Department.
- Advanced knowledge of baking, cake decorating, barista and juice bar.
- Problem solving and decision-making skills.
- Demonstrates leadership and employee development skills.
- Team-player who can also work independently with mínimal supervision.
- Clear and effective communication style, both written and verbal.
- Ability to support the successful flow of the department and act as back up when necessary.
- Ability to effectively prioritize and delegate competing tasks in a fast paced, evolving environment.
- Ability to follow directions and established procedures with attention to detail.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Basic math skills.
- Conversational English skills required when working with customers.
- Bilingual proficiency preferred.

**Education, Certificates, & Licenses**:

- Food Handlers Certificate (ServSafe or ANSI compliant organization).
- High School Diploma or general education degree (GED).

**Physical Requirements & Work Environment - **The list below outlines the expectations, requirements, and conditions of this position:

- Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
- Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
- In a work day: constant standing/walking.
- Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
- Consistent work in wet and dry conditions.
- May require use of ladders or step stools.
- Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
- Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
- Intermittent noise from equipment and machinery.
- Wear non-slip, water and oil resistant closed-toe shoes.

**Benefits**:

- Employee Stock Ownership Plan (ESOP)
- Competitive Wages & Benefits
- Medical, Dental, And Vision
- 401 (k) retirement
- Employee Discounts
- Paid Time off and Sick Time
- Flex Spending Account for Medical & Dependent Care
- Regular Wage Increases
- Commuter Benefits
- Safety Incentive Program
- Career Development and Growth Opportunities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential funct