Volunteer Engagement Coordinator

2 weeks ago

Houston, United States Houston Food Bank Full time

**Starting Pay: $20.00 - $25.00**

***:
The Volunteer Engagement Coordinator is the first point of contact for Houston Food Bank’s new and returning volunteer groups. This position is passionate about helping others and strives to be an ambassador for the Houston Food Bank’s mission - Food for better lives.

The Volunteer Engagement Coordinator must value and contribute to the future development of the organization by supporting volunteers along the Volunteer Journey. This position will be knowledgeable about the various volunteer programs and onsite opportunities available. This includes overseeing the volunteer management system with group registration, group scheduling, confirming group numbers along other logístical planning needs. This position will also coordinate and aim to accommodate any special requests including group tours, catering services, project area coordination, corporate groups, media logistics, and other special events.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

**ESSENTIAL JOB FUNCTIONS**:

- Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
- Maintains the volunteer management system with necessary group registration information.
- Greet volunteer groups upon arrival, assist with the check-in process and provide support to any questions or issues that arise during their volunteer experience.
- Attends meetings to provide updates about scheduled volunteer groups with a focus on logistics that may impact the production team (group size, project area, and conference room requests, HFB tours, and other special requests)
- Attends recruitment fairs at various offsite locations to promote and recruit potential volunteers (some outdoor event support as needed).
- Collaborates with VS leadership and team members on identifying new opportunities to improve the volunteer experience.
- Supports scheduled corporate volunteer events, media coverage, special onsite events, HFB east branch tours, and community outreach for prospective volunteers.
- Implements initiatives to improve the volunteer experience including a volunteer recognition program.

**SUPERVISORY RESPONSIBILITIES**:
This position has no supervisory responsibilities.

**QUALIFICATIONS**:
**Education/Experience**:

- High School Diploma from an accredited school or general education development (GED) certificate, bachelor’s degree preferred
- Minimum of 2 years’ experience in an administrative support role

**Certificates, Licenses, and Registrations**:

- Must have reliable transportation, a valid driver's license, and insurance

**Special Knowledge/Skills/Abilities**:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)
- Proficiency in Microsoft Word, Excel, and Outlook; Knowledge of CRM systems
- Ability to work on multiple projects with mínimal supervision and manage one’s own time effectively
- Skilled in giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to effectively present information and respond to questions from staff, partner agencies/schools, clients, donors, community organizations, and the public in both oral and written form
- Excellent interpersonal skills with a demonstrated ability to work well with people at all levels, and a strong commitment to teamwork
- Integrity, enthusiasm, perspective, flexibility, and a strong work ethic
- Willingness to travel and work outside of the office as necessary
- Comprehensive knowledge of standard office practices, procedures, equipment, and techniques
- Attention to detail and being proactive
- Strong organizational skills
- Ability to maintain effective interpersonal relationships
- Ability to handle difficult and stressful situations with professional composure
- Ability to work effectively within a complex organizational structure
- Ability to adapt to changes in the work environment; manage competing demand
- Ability to work with a diverse population

**COMPLIANCE**:
Carries out responsibilities

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