Operations Manager
4 weeks ago
JOB SNAPSHOT:
Employee Type:
Regular
**Location**:
Melville - New York
Secondary Location(s):
Position Summary:
**Responsibilities**:
- Manages and oversees the policy processing department, ensures efficient and accurate processing of insurance policies in compliance with company policies and regulatory requirements.
- Supervises and provides guidance to policy processing staff, including training, performance evaluations, and resolving any issues or discrepancies in policy processing.
- Implements quality control measures to ensure accuracy and completeness of policy documents, including reviewing policies for accuracy, completeness, and compliance with underwriting guidelines.
- Identifies opportunities for process improvements in policy processing workflows, systems, and procedures to enhance efficiency, accuracy, and customer satisfaction.
- Ensures compliance with insurance regulations, industry standards, and company policies in policy processing activities, including staying updated on regulatory changes and implementing necessary adjustments.
- Addresses customer inquiries and issues related to policy processing, collaborating with other departments such as customer service and claims to ensure a positive customer experience.
- Manages and maintains policy data and records accurately and securely, including electronic and physical filing systems.
- Generates and analyzes reports related to policy processing metrics, such as turnaround time, accuracy rates, and productivity, to monitor department performance and identify areas for improvement.
- Collaborates with other teams in underwriting, claims, sales, and IT to streamline processes, resolve issues, and ensure alignment with company goals and objectives.
- Provides training and development opportunities for policy processing staff to enhance their skills and knowledge of insurance products, policies, and procedures.
- Assists with internal and external audits of policy processing activities, including providing documentation and responding to audit inquiries.
Work Experience:
- Minimum of 6 years of experience in Insurance Business Operations or Claims Policy Processing with 3 years of experience as supervisor or lead is preferred.
**Education**:
- Bachelor’s degree required, Master’s degree preferred; Business Operations, Sales, Business Administration preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
- Preferred: Certified Insurance Service Representative (CISR)
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce that is reflective of society throughout the entirety of the organization. Our vision is an inclusive and equitable workplace where all employees are valued and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
Disclaimer
Ryan Specialty is an Equal Opportunity Employer
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional wellbeing goals. In addition to our comprehensive benefits package, we encourage a diverse workforce that allows you to manage your wellbeing and work/life balance. We understand that you have a life outside of work. That's why we offer paid time off for vacation, sick and personal days. In addition, we offer paid parental leave and paid company holidays.
Ryan Specialty values a diverse workplace where all colleagues feel empowered to be their authentic selves, and we are proud to be an equal-opportunity workplace. Ryan Specialty provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Ryan Specialty is committed to a diverse workforce.
The target salary range for this position is $118,360.00 - $155,347.00 annually.
- The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reason
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