IT Service Desk Analyst

7 days ago

Norfolk, United States SAIC Full time

Job ID: 2407381

**Location**:NORFOLK, VA, US

**Date Posted**:2024-05-23

**Category**:Information Technology

**Subcategory**:Computer Operator

**Schedule**:Full-time

**Shift**:Rotating

**Travel**:No

**Minimum Clearance Required**:Interim Secret

**Clearance Level Must Be Able to Obtain**:Secret

**Potential for Remote Work**:No

**Description**

SAIC is seeking an **IT Service Desk Analyst **to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia.

**Program Information**:
SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices used by more than 650,000 users at nearly 1,700 Continental United States (CONUS) and Outside of the Continental United States (OCONUS) sites worldwide via the Navy Marine Corps Intranet (NMCI), OCONUS Navy Enterprise Network (ONE-Net), Marine Corps Enterprise Network (MCEN) and other legacy networks.

**NOTE**:

- This is a rotating-shift 24/7 operations in a call center environment
- Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options; shift option times vary
- Weekends and Holiday possible based on client needs

**Responsibilities**:

- Assists end-users/customers in resolving their IT issues accurately and promptly
- Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
- Interacts with the end-user to resolve the user's technical issues
- Troubleshoot network connectivity issues, working with remote employees on a corporate network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
- Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
- Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs
- Support department-wide operations by supporting the creation, editing, and maintenance of IT documents

**Qualifications**

**Required Education**:
High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience.

**Required Experience**:

- Ability to learn customer support processes and techniques
- Ability to work well with all teammates and multi-task in a fast-paced environment
- Outstanding analytical, problem solving skills, and excellent customer service
- Excellent Interpersonal, written, and oral communication skills

**Required Certifications**:

- Ability to obtain a DoD 8570 IAT Level I certification within 60 days of hire date.

**Required Clearance**:

- Ability to obtain a DOD Secret clearance (US Citizenship required). Able to start once Interim Secret is granted.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Help Desk Analyst

    2 days ago

    Norfolk, United States Endurance IT Services Full time

    Job Description Help Desk Analyst - Norfolk, VA (Onsite) Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints, provide appropriate...

  • Help Desk Analyst

    4 weeks ago

    Norfolk, United States Endurance IT Services Full time

    Job DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...

  • Help Desk Analyst

    3 weeks ago

    Norfolk, United States Endurance IT Services Full time

    Job DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...

  • IT Service Desk Analyst

    1 month ago

    Norfolk, Virginia, United States SAIC Career Site Full time

    Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...

  • IT Service Desk Analyst

    2 weeks ago

    Norfolk, United States SAIC Full time

    Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information: SMIT will provide secure end-to-end information...

  • IT Service Desk Analyst

    1 week ago

    Norfolk, United States SAIC Full time

    DescriptionSAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...

  • IT Service Desk Analyst

    2 weeks ago

    Norfolk, United States SAIC Full time

    Job ID: 2408190 **Location**:NORFOLK, VA, US **Date Posted**:2024-06-13 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:No **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote Work**:No **Description** SAIC...

  • Help Desk Analyst 2

    2 months ago

    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....

  • Help Desk Analyst 2

    2 months ago

    Norfolk, United States Crescens Inc. Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly...

  • Help Desk Analyst 2

    3 weeks ago

    Norfolk, United States Crescens Inc. Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly...

  • Help Desk Analyst 2

    2 weeks ago

    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....

  • Help Desk Analyst 2

    3 weeks ago

    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....

  • IT Service Desk Analyst

    4 weeks ago

    Norfolk, United States SAIC Full time

    DescriptionSAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...

  • IT Service Desk Analyst

    3 weeks ago

    Norfolk, United States SAIC Full time

    DescriptionSAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...

  • IT Service Desk Analyst

    2 weeks ago

    Norfolk, United States SAIC Full time

    DescriptionSAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...

  • Type Desk Analyst

    2 months ago

    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    1 week ago

    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    2 weeks ago

    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    3 weeks ago

    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Fsr Analyst

    3 weeks ago

    Norfolk, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Norfolk, VA Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train...