Caesars Rewards Representative

2 weeks ago


Joliet, United States Caesars Entertainment Full time

**ESSENTIAL FUNCTIONS**:

- Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
- Greets and welcomes customers with a smile as a company representative.
- Serves as Caesars Rewards and customer service role model for other employees.
- Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
- Resolves customer issues according to the Service Recovery model using Service Recovery tools.
- Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
- Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.)
- Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
- Is knowledgeable about competitors’ programs and can make favorable comparisons.
- Promotes and executes customer promotions flawlessly.
- Creates and maintains customer accounts using Harrah’s computer systems.
- Issues comps in accordance with department comp guidelines.
- Ensures data is accurate and maintains integrity of data.
- Collaborates with work-group and all support departments to ensure player satisfaction.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Completes all other duties as assigned.

**REQUIREMENTS**:

- High school diploma or equivalent. Some college preferred.
- Must be flexible with schedule to include nights, holidays and weekends.
- Must be able to work in high and low stress areas.
- Previous customer service experience required.
- Knowledge of computer programs such as WORD and EXCEL.
- Must be able to handle multiple tasks.

**JOB DEMANDS**:

- Must be able to maneuver to all assigned areas of the casino.
- Must be able to work in a fast-paced environment involving constant internal customer contact.
- Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
- Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
- Position requires 80% standing, 10% sitting, 10% walking.
- Requires some climbing.
- Must be able to respond to speech, visual and aural cues.



  • Joliet, United States Caesars Entertainment Full time

    $15+ hr / based on skill and experience Caesars Entertainment is seeking an experienced Carpenter that is with strong knowledge of residential construction and remodeling trades, practices, procedures, techniques, tools and equipment, materials, specifications, quality control, cost control, and safety. The Maintenance Technician is responsible for general...

  • Vip Coordinator

    4 weeks ago


    Joliet, United States Caesars Entertainment Full time

    **ESSENTIAL FUNCTIONS**: - Provide “A” level customer service to VIP guests while enthusiastically promoting the Laurel Lounge (VIP Lounge) and Caesars Rewards Program. - Greet and check-in VIP guests entering the Laurel Lounge. - Learn and utilize VIP player preferences to provide personalized service. - Coordinate hotel, restaurant, transportation and...


  • Joliet, United States Caesars Entertainment Full time

    Flexible Work Schedule -4am -12:30pm Competitive Compensation Great Employee Moral and Growth Opportunities!! **ESSENTIAL FUNCTIONS**: - Performs currency drop and table games drop according to required regulatory and internal procedures. Counts and records table games, electronic gaming device and non-gaming drops according to procedures. Removes and...

  • Service Team Member

    2 weeks ago


    Joliet, United States Caesars Entertainment Full time

    *“Mas Sabor Por Favor!”* MORE F VOR PLEASE! Tortazo is a new restaurant group serving Mexican tortas, ensaladas, and margaritas. We bring the joy of discovery of authentic Mexican flavors to Chicago, New York and many markets to come. While most people use “authenticity” as a buzzword, we embody the word in our flavors, ingredients, and techniques....


  • Joliet, United States SPEEDWAY AUTO LTD Full time

    Speedway Auto Parts a 3rd generation automotive recycling company that purchases damaged late model vehicles and sells reusable parts to shops, dealerships, on-line end users and other auto recyclers in our network. Our business is constantly growing, and we are currently searching to add talent to our Team. Our Customer Service Representative with office...


  • Joliet, United States SPEEDWAY AUTO LTD Full time

    Job DescriptionJob DescriptionSpeedway Auto Parts a 3rd generation automotive recycling company that purchases damaged late model vehicles and sells reusable parts to shops, dealerships, on-line end users and other auto recyclers in our network. Our business is constantly growing, and we are currently searching to add talent to our Team.Our Customer Service...


  • Joliet, Illinois, United States Kimberly Brogan Smith - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Joliet, United States Navistar Full time

    Position Overview: Navistar International Corporation is a leading North American truck manufacturer with great products, a strong market position and best-in-class distribution networks. We are seeking a Retail Sales Representative interested in a rewarding sales career with Navistar. We will train you about products and give you the tools necessary to...


  • Joliet, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This is not a remote position please only apply if you can make the commute to our Joliet, IL office. We seek an licensed energetic professional interested in...


  • Joliet, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This is not a remote position please only apply if you can make the commute to our Joliet, IL office. We seek an licensed energetic professional interested in...


  • Joliet, United States AAA The Auto Club Group Full time

    It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD **Job Type**: Full time Exempt/Non Exempt: Hourly **Job Description**: Why Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us! - Branch Offices house...


  • Joliet, United States Solstice Senior Living, LLC Full time

    Job DescriptionJob DescriptionDirector of Sales & Marketing SUMMARY of Duties The Director of Sales & Marketing Director is responsible for increasing occupancy, through both inside and outside sales and by developing positive and lasting relationships within the local community & surrounding areas. This position is fast-paced offering alot of variety,...


  • Joliet, United States Syneos Health inVentiv Health Commercial LLC Full time

    Description Do you have a noticeable passion for results? You're bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client's products and build lasting business relationships. Such talent and passion make you the...


  • Joliet, United States QualDerm Partners, LLC Full time

    Job DescriptionJob DescriptionDescription:Operating hours are Mountain Standard Time Zones or 11-7 or 12 -8 (EST)/10-6(CST) or 11-7(CST) With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for...


  • Joliet, United States QualDerm Partners, LLC Full time

    Job DescriptionJob DescriptionDescription:Job Type: Full-TimeOperating hours are Mountain Standard Time Zones or 11-7 or 12 -8 (EST)/10-6(CST) or 11-7(CST) With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate,...

  • Parts Manager

    1 week ago


    Joliet, United States Rush Enterprises Full time

    The **Parts Manager** directs and coordinates the actives of personnel engaged in purchasing and distributing parts and supplies. **Rush Truck Centers** opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt,...

  • Parts Manager

    6 days ago


    Joliet, United States Rush Enterprises Full time

    The **Parts Manager** directs and coordinates the actives of personnel engaged in purchasing and distributing parts and supplies. **Rush Truck Centers** opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt,...

  • Union Diesel Mechanic

    1 month ago


    Joliet, United States Rush Enterprises Full time

    A Union Diesel Mechanic will work under the supervision of a Leadman or Journeyman Mechanic. The apprentice shall be put on work commonly known as Journeyman Mechanic's work so that at the end of the apprenticeship, the apprentice shall be a qualified Journeyman Mechanic. Rush Truck Centers opens the door to the world of opportunity. We are the largest...


  • Joliet, United States Firestone Complete Auto Care Full time

    Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...

  • Human Resources

    4 weeks ago


    Joliet, United States InsideHigherEd Full time

    Position Title:Human Resources (HR) Generalist - BenefitsJob Description:POSITION TITLE:Human Resources (HR) Generalist - BenefitsSTATUS:Full TimeDEPARTMENT: Human ResourcesDIVISION: Human ResourcesCLASSIFICATION: ExemptUNION: Non-unionREPORTS TO: Senior HR Generalist, Total RewardsPLACEMENT: Support staff, grade S07MINIMUM PAY RATE:$49,694 annually...