Manager On Duty

1 week ago

Long Island, United States Barry's Full time

The Manager on Duty forms part of the Front Desk Team, the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our fitness program and business. The Manager on Duty is key to providing superior customer service and assisting clients with class selections, bookings, and questions; FuelBar orders; and merchandise purchases. We are looking for a passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solver with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community.

**Key Responsibilities**
- Work with team members across departments, including instructors, facilities, and FuelBar, to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming, positive atmosphere.
- Maintain product knowledge for all studio retail operations and marketing initiatives.
- Guide customers with regards to studio offerings, promotions, and special events.
- Assist studio management with daily studio tasks and other projects as necessary.

Operations
- Showcase the best of brand skills while on shift and mentor junior staff in upholding Barry's hospitality and customer service standards.
- Take a leadership position in managing and handling complex client inquiries and challenging studio situations, such as client or staff injuries, sound issues, etc.
- Establish and maintain effective, clear communication with studio leadership on facilities, personnel, and client issues.
- Act as the primary point person for VIP visits, special events, and celebrations occurring while on shift.
- Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
- Oversee management of cash flow and the point of sale system while on shift.

Company Culture
- Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry's brand within the studio and throughout the fitness community.
- Participate in enhancing the community with your studio and regional teams.

**Required Experience**
- Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
- Strong hospitality skills with knowledge of principles and processes for providing customer service.
- Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
- Ability to communicate effectively and in a time-sensitive manner.
- Excellent organization and time management skills.
- Ability to follow instructions in a fast-paced environment.
- Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
- Proven dependability and reliability.
- Friendly, outgoing personality and can-do, optimistic attitude.
- Professional in appearance and behavior at all times.
- Enthusiasm for the Barry's brand.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Minimum age of 18 years.

Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

Subject to your meeting the requirements for eligibility and participation under each program, you will be eligible to participate in Barry's comprehensive benefits program which includes medical, dental, and vision insurance; short-term and long-term disability insurance, and; life and AD&D insurance

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