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Operations Manager

4 months ago

Long Island, United States BakeMark USA Full time

SUMMARY:
Directs and coordinates activities of warehouse and transportation operations to obtain optimum use of equipment, facilities, and personnel by performing the following duties personally or through associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Clear reporting on the period GM report is a key requirement, with clear actions for deficiencies as well as opportunities. The report should prompt an open discussion of all other issues as well as responsible reporting on the period report. A clear insight into the working of the branch and the company should be the outcome.
- Directs all warehouse and transportation operations, closely interacting with department associates.
- Reviews results of warehouse and transportation operations, compares them to budget. Works Branch General Manager, to take corrective actions to achieve results.
- Responsible to review sales levels in order to determine allocation and assignment of associates for warehouse and distribution departments. Manages and prioritizes, projects, and schedules.
- Reviews and analyses weekly and period reports. Makes recommendations or takes actions to achieve desired results.
- Responsible for all areas of inventory control and implementing BakeMark Best Practices.
- Responsible for sanitation and physical condition of warehouse, material handling equipment, and rolling stock. Schedules and supervises all repairs as needed, to include review of bids, and subsequent service agreements. Recommends capital expenditures for acquisition of new equipment to increase efficiency and services of operations department.
- Responsible for managing food safety and security for the branch.
- Responsible for the safety of departmental associates and visitors. Directs investigations of all accidents, and recommends corrective actions. Follows up to ensure that appropriate corrective actions are taken.
- Ensures compliance with warehouse and transportation related administrative policies, procedures, safety rules, and governmental regulations.
- Directs salvage of products identified as damaged or spoiled.
- Directs investigations into causes of customer or shipper complaints and responds accordingly. Follows up on ALL customer requests and inquiries to ensure appropriate response is made and customer is satisfied.
- Works closely with union representatives at bargaining unit Branches. Serves as first point of contact for union communication and grievances.
- Treats all customers (both internal and external) with respect, courtesy, and kindness.
- Upholds and complies with policies and attitudes adopted by the company.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Other duties may be assigned to meet Company goals.

COMPETNECY:
To perform the job successfully, an individual should demonstrate the following competencies:
Passion:

- Technical Skills -Shares expertise with others.
- Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Supports organization's goals and values.
- Professionalism - Approaches others in a tactful manner.

Performance**:Analytical - Collects and researches data; Uses intuition and experience to complement data.**
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
- Interpersonal Skills - Keeps emotions under control;
- Professionalism - Approaches others in a tactful manner.

Partnership**:Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; **Keeps emotions under control; Remains open to others' ideas and tries new things.*
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
- Technical Skills -Shares expertise with others.
- Professionalism - Approaches others in a tactful manner.

Initiative: Judgement - Evaluates, selects and acts on strategies for solving problems and meeting objectives. Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. **Influence - B