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Assistant Store Manager

2 months ago

Boston, United States Catbird Full time

Catbird is looking for an experienced retail Assistant Store Manager to join the team for our team in Boston. As an Assistant Store Manager you are responsible for store sales performance, our in store customer experience, and people management of the store staff; developing store processes and procedures to continuously elevate the customer experience and seamlessness of store operations.

**About Catbird**

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing - what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

- We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
- We believe in making and selling things people will want to keep forever and will bring continuous joy.
- We believe in doing everything we can ourselves.
- We believe in always thinking of the long game and not focusing on a quick profit.
- We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
- We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

**Key Responsibilities**:

- Manages Key Holders, Sales Associates and Zappers: providing coaching, balanced feedback, and performance reviews.
- Positive team communication. Maintains thorough awareness of changes to policies, procedures and products; informs store team of any product updates, policy changes, or other business information as needed.
- Acts as point person for both staff and customers, answering high level questions and resolving any customer service opportunities quickly, effectively, and ensuring customer satisfaction.
- Develops and executes training plans for new employees using company tools and knowledge while monitoring and implementing to existing staff; including the development of Key Holders.
- Supports, encourages, and develops staff to provide the highest level of customer service. Assists sales associates with various customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and have the capacity to know when to step in an escalated situation gracefully.
- Assume Store Manager responsibilities in their absence.
- Retail experience required
- Experience leading a team required
- Ability to prioritize during busy timeFlexible in regards to both scheduling and location
- Jewelry experience a plus
- Looking for someone who understands that customer service is the MOST important thing and who is passionate about genuinely connecting with others.
- Someone who is nice, friendly, easy to get along with and has a good measure of common sense. We prioritize our customer’s entire store experience - we don’t work on commission, we simply celebrate making our customers delightfully happy

Plus bonus

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