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Assistant Store Manager

2 months ago

Boston, United States Rothy's Full time
Job DescriptionJob DescriptionAssistant Store Manager

Boston, MA - Newbury| |

At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 179 million single-use plastic bottles and 629,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.\

We're looking for an Assistant Store Manager who is proactive, a quick learner, and looking to make a direct impact on how we run our stores. If you're used to a high-volume retail environment and looking for a leadership role, this might be the role for you

What you'll do:
  • Effectively communicate Rothy's brand story, values, and mission to customers and store associates
  • Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
  • Assist with hiring, developing, and motivating the in-store team to deliver excellent in-store customer experience
  • Onboard and train in-store staff alongside the Store Manager and Keyholders
  • Master our internal systems to process orders effectively
  • Establish and maintain positive business partner relationships and act as liaison for effective communication
  • Support Store Manager in larger initiatives or operational changes
  • Serve as the main touchpoint for our keyholders to ensure that our operational processes are understood by our in-store staff
  • Collaborate with our Retail Ops Team and assist in training the team on SOPs, store guidelines, and expectations
You are:
  • Comfortable in a fast-paced, ever-changing environment
  • An excellent communicator that is able to report out information in a clear and concise way
  • You are a careful listener that thinks on their feet, and can provide great solutions for any customer-oriented issues
  • Able to learn quickly, think critically, and take productive action without being requested to do so
  • Able to evaluate and solve problems effectively, solution oriented, results driven
  • Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
  • A high degree of flexibility and willingness to take on a variety of large and small projects
You have:
  • You have 2-4 years of experience in a leadership role in retail, hospitality, or a customer-oriented industry
  • You have a positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible
  • You lead with kindness and love working in a team environment
  • Availability to work weekends, evenings and holidays and will help to ensure the store maintains established Hours of Operation to meet customer expectations
  • Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
Our benefits:
  • Medical, dental and vision insurance
  • 4 weeks of paid time off plus paid holidays and paid wellbeing leave
  • Life insurance (for you and your family)
  • Flexible Spending Accounts + Wellness Benefits
  • 401(k) with employer match
  • Commuter benefits
  • A product allowance (like the allowance you got as a kid only better)
  • Retail Bonus Incentive Plan

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