Telecommunications Volunteer

**Telecommunications Volunteer** **(**00042519**)**

**Organization**: DEPARTMENT OF INFORMATION RESOURCES

**Primary Location**: Texas-Austin

**Work Locations**: Sam Houston Bldg 201 E 14TH Austin 78701

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Summer

**Standard Hours Per Week**: 20.00

**State Job Code**: 0059

**Salary Admin Plan**: A

**Grade**: 11

Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: May 24, 2024, 10:47:18 AM

**Closing Date**: Jun 7, 2024, 11:59:00 PM

**Description**

** This is an unpaid High School Volunteer Opportunity. **
**_Length of volunteer assignment will be between June 10, 2024, to August 16, 2024. _**

**Position Title**:
Telecommunications Volunteer

**Number of Vacancies**:
1

**Division/Section**:
COO/CCTS

**Duration**:
Summer: June 10, 2024 - August 16, 2024

**Hours Worked Weekly**:
10 - 20 Hours

**Work Schedule**:
Volunteers will reside onsite two or three days per week within the agency’s set business hours.

**Agency Address**:
201 E 14th Street / Austin, Texas 78701

**Web site**:
**Refer Inquiries to**:
People and Culture Office

**Telephone**:
(512)-475-4957

**How To Apply**:

- Once ready, select “Submit” on the “Review and Submit” page.

**Interview Place/Time**:
Volunteers will be notified for appointments as determined by the selection committee.

**Selective Service Registration**:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

**H-1B Visa Sponsorship**:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

**Equal Opportunity Employer**
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.

**What We Do**
We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By volunteering at DIR, you will be an integral part of transforming how technology serves Texans.

**Volunteer Summary**
The TechQuest: Empowering Future Innovators high school volunteer program will provide valuable learning opportunities and exposure to different areas of technology and state government as outlined below:

- Learn how to install and maintain Capitol Complex Telephone System (CCTS) telephones.
- Learn how to be a liaison for assigned State agencies for all CCTS voice services, including how to move, add, change (MAC) work orders for creating a phone.
- Learn how to be a liaison for assigned State agencies for all CCTS voice services, including how to move, add, change (MAC) work orders for disconnecting a phone.
- Learn how to monitor cable facilities within and between buildings and make recommendations for adjustments as appropriate on the Capitol Complex.
- Learn how to troubleshoot phones in response to customer reports and disseminate unresolved trouble issues to appropriate staff and vendors.
- Learn how to update the E911 database when a customer moves from one location to another.
- Learn how to perform moves, adds, changes, and disconnects of digital, analog and VoIP station equipment.
- Shadow other programs as needed.

**Qualifications**

**Education**
- Must be a current high school student between the ages of 16 to 18.
- Must possess good standing high school academic records.

**Qualifications**
- Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
- Ability to understand, follow and convey brief oral and/or written instructions.
- Ability to communicate both verbally and in writing, in a clear and concise manner.
- Ability to comply with all agency policy and applicable laws.
- Ability to comply with all applicable safety rules, regulations, and standards.

**Computer Skills**
- Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

**Other Requirements**
- Regular and punctual attendance at the workplace.
- Criminal background check.

**Working Conditions**
- Fre