Technical Support

**Job Title: Technical Platform Support Specialist**

**Fulltime Role**

**Location: NYC**

**Hybrid/Onsite**

**Responsibilities**:

- Provide daily support to customers; answer questions, triage bug reports, and escalate tickets with a concise set of reproduction steps that accelerates the time-to-resolution
- Be well-versed in existing systems and understand the implications of changing business requirements and consumer behaviors
- Manage customer relationships to support product updates and maintain client standards of quality
- Understand markets, competition, and user requirements in depth
- Analyze and optimize our tools, documentation, and processes to improve and help scale team and company operations
- Develop solutions to problems by collaborating as needed across regions, product areas, and functions
- Learn, analyze, and anticipate customer needs to drive decision-making and identify new opportunities

**Experiences/Skills/Qualifications**:

- Prior experience with technical support, B2B and SaaS/PaaS experience is preferred
- Knowledge of CTV / OTT advertising a plus
- Familiar with technical writing - able to effectively communicate troubleshooting and navigation steps for websites
- Strong attention to detail and exceptional organizational skills
- Exhibits an investigative mindset and high aptitude for learning
- Able to prioritize and manage multiple projects at once while maintaining strategic alignment cross-functionally
- Strong presentation and written communication skills
- Strong project management skills with a proven track record of setting and delivering on expectations and commitments
- Knowledge of video streaming and ad serving ecosystem, advertising demand side platforms, data management platforms

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Technical support: 6 years (preferred)
- OTT advertising: 3 years (preferred)
- video streaming: 3 years (preferred)

Work Location: In person