Assistant Manager

4 weeks ago


Chandler, United States Dogtopia Full time

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for

an energetic, organized, business-minded individual that will assist our General Manager to lead the

team as an Assistant Manager. This is a role for someone with Team management skills who

understands hard work, how to deliver and train others to provide top customer service and ensure a

great environment for the dogs in our care. This person should love dogs - and, upon successful

completion of training, you can even bring YOUR dog to work with you What a bonus

**What we offer**: Let’s look at what Dogtopia does for you

? It’s always bring your dog to work day

? Education in basic dog obedience and training

? Fun, dynamic team culture with more than 60 locations

? Career progression based on performance

? Additional certification programs available

? Competitive wages with flexibility in scheduling

? Learn key skills related to customer service, teamwork, or even sales

Now that we have the fun out of the way let’s get into what you can offer us.

? Team Management

? Assist in creating staff schedules and helps monitor daily schedules

? Maintains optimum staffing and development with all employees

? Leads by example by coaching all on contributing to a positive team-oriented culture.

? Delivers written performance reviews and give employees positive acknowledgement when

due

? Help coach the staff on our Dogtopia-isms

**The rules by which we, as Dogtopians live by are**: We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever

? Clean and Safe Environment to ensure our furry friends are always in a safe and clean

environment we take pride in working as a team to get all the nitty gritty complete

? Maintain and update cleaning schedule, along with holding themselves and team accountable to

the Dogtopia’s safety and cleaning standards.

? Inventory management of cleaning, dog and First Aid supplies.

? Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain

those with minor issues

? Financial and Administrative

? Utilizes training opportunities for the team such as dog injuries, billing issues, or customer

complaints

? Actively communicates team developmental needs and issues to management to ensure growth

? Develops team in up-selling and using dog Evaluations to grow revenue.

? Communicates any concerns or needs to franchise owner proactively and partnering after

attempting to resolve issues.

? Work with team to assure our Quality of Care sets the standards for dog care.

? Customer Service and Presentation

? Maintains a neat and organized Front Desk team and area at all times. This includes holding

team to professional clean dress.

? Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to

internal and external customer service standards.

? Keeps the team members engaged in their duties.

? Strive for high customer review ratings

? ENJOY your team GROW your team And PLAY to your fullest potential


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