Patient Care Coordinator
4 days ago
This position requires someone with the following qualities
- Detail Oriented
- Self-Starter
- Organized
- Driven to work hard both individually and as a team
- Outgoing and social around people
- Compassionate to others
The Job Descriptions is as follows.
- Greet patients in a professional and courteous manner at check-in, verifying patient demographics and insurance information is complete and accurate
- Answer multi-line phone taking messages and making new and return patient appointments
- Communicate with patients in courteous and professional manner with attention to service excellence standards, returns patient phone calls received to address patient related issues.
- Maintains work operations by following policies and procedures; reporting compliance issues.
- Schedule new patient appointment which includes collecting all patient’s demographic information and coverage, referring physician information and primary care doctors information.
- Responsible for ensuring records are requested and received prior to patient’s appointment.
- Ensure all paperwork is complete and scanned into the patient’s chart. Also scans in the insurance cards and referral to the patient’s chart.
- Ensures highest level of accuracy of data input for all patient files.
- Verification of patient benefits at check in, L-Code selection, and delivery
- Obtain authorization from insurance and other payers when necessary.
- Generate patient service estimates and consult with patients with regards to financial responsibility
- Collect co-pays and Time of Service payments from patients that are self-pay and makes certain that the patient receives a receipt.
- Works directly with clinicians to manage patient case timelines and to ensure compliance.
- Schedules WORK IN PROGRESS meetings weekly, continually updating status of all cases.
- Works with colleagues on resolution of all cases until the case is closed
- Unpack and distribute incoming products from UPS, Fed Ex and other shipping parties
- allocating them to the appropriate patient and reconciling them in the OPIE.
- Shipping out casts and other devices for patient deliveries.
- Coordinating Loaner/ Device Repairs and other Orthotic or Prosthetic needs
- Working with clinical specialists on product return.
- Support all duties assigned from the Patient Account Representative/ Operations Department/ Biller.
- Other duties upon request.
Pay: $42,500.00 - $50,500.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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