Desktop Support Technician

2 weeks ago


Germantown, United States BCS IS IT Full time

3rd shift Support Technician

We are looking for a Desktop Support Technician to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

**Responsibilities**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals

**Skills**
- Proven work experience as a Desktop Support Technician, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Associate degree or higher in a computer related field.
- Knowledge of Connect wise products a plus

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- Monday to Friday
- Night shift

Application Question(s):

- How many years experience do you have with a scripting language such as Powershell or vbs?
- Are you aware this is a overnight / 3rd shift position with majority of the work being onsite in Germantown, WI

**Education**:

- Associate (preferred)

**Experience**:

- Windows Desktop: 1 year (required)

Work Location: In person


  • Deskside Support

    1 month ago


    Germantown, Maryland, United States SAIC Career Site Full time

    Description Responsibilities/ Skills:• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.• Document,...

  • Deskside Support

    1 month ago


    Germantown, United States SAIC Full time

    Description Responsibilities/ Skills: • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues. • Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems. • Document,...

  • Deskside Support

    1 month ago


    Germantown, United States SAIC Full time

    DescriptionResponsibilities/ Skills:• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.• Document, maintain,...

  • Deskside Support

    4 weeks ago


    Germantown, United States SAIC Full time

    DescriptionResponsibilities/ Skills:• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.• Document, maintain,...


  • Germantown, United States Safeway Full time

    **$2,000 Sign on Bonus** **About the company** Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose_**: to create joy around each table and inspire a healthier tomorrow for every...


  • Germantown, United States Taconic Biosciences, Inc. Full time

    Are you someone who thrives in a hands-on role, unafraid to get your hands dirty and tackle challenges head-on? Do you enjoy working in a team environment where every member plays a crucial role? If so, we have an exciting opportunity for you at Taconic Biosciences! **Location**:Taconic Biosciences is seeking a full-time Support Services Technician to join...


  • Germantown, United States Sanitas Full time

    Job DetailsJob Location Memphis - Germantown - Germantown, TN Remote Type Hybrid Position Type Full Time Education Level 2 Year Degree Travel Percentage Up to 5% Job Shift Day Job Category Information Technology Description "Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition,...


  • Germantown, United States Taconic Biosciences, Inc. Full time

    Job DescriptionJob DescriptionAre you someone who thrives in a hands-on role, unafraid to get your hands dirty and tackle challenges head-on? Do you enjoy working in a team environment where every member plays a crucial role? If so, we have an exciting opportunity for you at Taconic Biosciences!Location: Taconic Biosciences is seeking a full-time Support...

  • Support Engineer

    1 month ago


    Germantown, United States NetworkElites Full time

    Job DescriptionJob DescriptionSpecific responsibilities include:Answer incoming calls, emails, and chat messages in a timely and professional manner.Actively listen to customer issues and questions, ensuring a clear understanding of their needs.Troubleshoot and resolve basic technical issues related to systems, networks, and applications.Provide exceptional...

  • Support Engineer

    4 weeks ago


    Germantown, United States NetworkElites Full time

    Job DescriptionJob DescriptionSpecific responsibilities include:Answer incoming calls, emails, and chat messages in a timely and professional manner.Actively listen to customer issues and questions, ensuring a clear understanding of their needs.Troubleshoot and resolve basic technical issues related to systems, networks, and applications.Provide exceptional...

  • Senior Test Technician

    2 months ago


    Germantown, United States Leonardo DRS, Inc. Full time

    DRS RADA Technologies is looking for a Senior Test Technician (RF) with excellent attention to detail, good communication and problem-solving skills. The Senior Test Technician will create test procedures, conduct production testing on radar system p Test Technician, Technician, Senior, Technical Support, Manufacturing, Technology


  • Germantown, United States Banfield, The Pet Hospital Full time

    **Credentialed Veterinary Technician** Banfield Pet Hospital is hiring full-time and part-time CVTs at the following hospital locations: - Germantown Hospital: 20924 Fredrick Rd,Germantown, MD 20876 - Gaithersburg Hospital: 218 Kentlands Blvd, Gaithersburg, MD 20878 **Who we are** We’re Banfield. You’ve probably seen us around. We started in 1955 as...


  • Germantown, United States Vivint Smart Home Full time

    **Who we are**: At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month. We deliver an integrated smart home system with in-home consultation, professional installation and support, as well as 24/7 customer care and...

  • Veterinary Technician

    1 month ago


    Germantown, United States Banfield Full time

    Credentialed Veterinary Technician Banfield Pet Hospital is hiring CVTs at the following hospital locations: Germantown Hospital: 20924 Fredrick Rd,Germantown, MD 20876 Gaithersburg Hospital: 218 Kentlands Blvd, Gaithersburg, MD 20878 Who we are We’re Banfield. You’ve probably seen us around. We started in 1955 as a small practice with big ideas about...

  • Veterinary Technician

    4 weeks ago


    Germantown, United States Banfield Full time

    Credentialed Veterinary Technician Banfield Pet Hospital is hiring CVTs at the following hospital locations: Germantown Hospital: 20924 Fredrick Rd,Germantown, MD 20876 Gaithersburg Hospital: 218 Kentlands Blvd, Gaithersburg, MD 20878 Who we are We’re Banfield. You’ve probably seen us around. We started in 1955 as a small practice with big ideas about...


  • Germantown, United States Banfield Full time

    Credentialed Veterinary Technician Banfield Pet Hospital is hiring full-time and part-time CVTs at the following hospital locations: Germantown Hospital: 20924 Fredrick Rd,Germantown, MD 20876 Gaithersburg Hospital: 218 Kentlands Blvd, Gaithersburg, MD 20878 Who we are We’re Banfield. You’ve probably seen us around. We started in 1955 as a small...


  • Germantown, United States TeamLogic IT, N. Milwaukee, WI Full time

    **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance **Benefits/Perks** - People First Culture - Flexible Scheduling - Career Advancement Opportunities - Competitive Compensation - Healthcare Benefits 401k with Matching Contribution **Company...

  • Quality Technician

    3 weeks ago


    Germantown, United States Wisconsin Stamping & Manufacturing Full time

    Come join our growing manufacturing company WISCONSIN STAMPING AND MANUFACTURING **QUALITY TECHNICIAN** **WE** are a team of hardworking professionals that strives to be the best in the industry. **ABOUT OUR COMPANY**: We are a privately-held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to...

  • Pharmacy Technician

    1 month ago


    Germantown, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Rehab Technician

    1 month ago


    Germantown, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionAre you interested in or already on your path toward Physical Therapy school or a similar degree? Would you like to establish yourself with a world-class physical therapy company? If so, FYZICAL's Rehab Technician position in Germantown, MD, is the perfect fit for you!Easily reach your career goals in this Rehab Technician...