Appraiser (Auto Claims)

3 weeks ago

Albany, United States A F Stager Full time

**This position will fulfill an Appraiser role on the road within the counties of Washington, Rensselaer, Saratoga, Albany and Schenectady.** The Appraiser is responsible for completing accurate, quality appraisals of damaged vehicles on all types of material damage claims assigned. Handling moderate complexity claims within assigned authority limits consistent with company policy and procedures. They make supplemental appraisals, total loss opinions and ARP (Direct Repair Facility) re-inspections as needed in assigned territory to provide feedback through coaching opportunities when appropriate. Providing an outstanding customer experience to our internal and external customers.

**Duties & **Responsibilities**:

- Create an accurate and detailed estimate/supplement/total loss report to both 1st and 3rd party material damage claims, utilizing the NYCM Appraiser Best Practices as a guide.
- Document all aspects of the appraisal process and adhere to the established best practices ensuring a fair and accurate settlement, complete customer satisfaction, and cost management.
- Construct, track, and accurately report monthly mileage and expense reports.
- Investigate and evaluate all damages to material damage claims assigned of all types, makes, and models.
- Review the loss report and all photos received via CCC Quick Estimate from the customer, Copart Auto Auctions or from a third-party vendor.
- Complete re-inspections for ARP (Direct Repair Facility) claims for Material Damage accuracy.
- Provide coaching and feedback to ARP (Direct Repair Facility) shops based on reviews completed.
- Appropriately use both OEM and alternate parts in line with established NYCM best practices.
- Maintain draft authority to issue field drafts or initiate electronic payments on all qualifying claims.
- Negotiate repair cost with repair facilities when needed to reach an agreed cost of repairs.
- Represent your estimate/valuation/license when required for deposition/testimony.
- Distinguishes the cause of damage for the appropriate policy coverage.
- Adhere to all NYCM policies and guidelines, as well as all state mandated guidelines to be compliant in all QA reviews and file audits.
- Evaluate, determine ACV, and settle total losses when necessary, including disposal of salvage when appropriate.
- Determine subrogation or fraud potential when they exist.
- Take pictures of damages, loss locations, and any claim related items as needed.
- Proper maintenance of the company vehicle assigned to you as outlined in the NYCM/Stager Employee Handbook.
- Identify and report complex claims to your direct supervisor as outlined in the NYCM Appraisal Best Practices.
- Develop a basic understanding of the content of all types of policies written by the company.
- Develop a basic understanding of the insurance industry, and the organizational relationships within the company.
- Complete continued education with both company required courses, and any additional outside courses.
- Make first contact with the customer outlining the claim expectation and procedures.
- Contact the vehicle owner to review all damages, explain the estimate process and review the appraisal/payment in detail and presenting/settling based on coverages afforded.
- Obtain permission and coordinate moving salvage on applicable claims.
- Partner with claims handlers including alternative recovery sources (examiners, subrogation, SIU, etc.)
- Provide an outstanding customer experience to both internal and external customers by taking ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant.
- Additional duties as assigned.

**Requirements**:

- High School Diploma.
- At least one year experience as an Auto Damage Appraiser, utilizing some form of electronic estimate writing software.
- NYS Independent Auto Damage and Theft license mandatory, other license states preferred.
- NYS Driver’s License with acceptable driving record and no restrictions.

**Skills and Qualifications**:

- Working knowledge of automobile physical damage estimating and/or repair.
- Estimating experience with an automated estimating system, preferably CCC.
- General auto body repair knowledge, with the ability to recognize and identify all body parts of a vehicle.
- Working knowledge of total loss evaluation and salvage handling.
- Familiar with I-CAR training and course work.
- Strong negotiation skills.
- Problem solving and decision-making skills with the ability to multitask and work independently and efficiently.
- Effective organization and time management skills with the ability to work under pressure.
- Effective verbal and written communication skills, listening and communication skills.
- High degree of initiative and mature judgment.
- Ability to interact with internal and external customers, agents, claimants, and others in a positive, professional, and courteous manner, with an emphasis on resolving conflicts and empathizing wit

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